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<p>I removed the app and deleted the device from the web site, but the device is still "supervised" by Mobicip. The online documentation only says "contact us" to remove it. Really?</p>
<p>I would think that getting a new device and having to uninstall the old one is a pretty common occurance to have to open a support ticket for it.</p>
<p>This seems FAR harder than it should be.</p>
Mobicip Support Jun 14, 2021
Re: How do I fully uninstall Mobicip from an IOS device
Apologies for the delay in getting back to you. Please note that you will need our unsupervision tools to unsupervise your iOS device. Access to these tools are given only to account owners and admins. Yes, this may be a painful process but it is purposefully made so in order to avoid kids from removing Mobicip and thereby circumventing the filter settings set for them. Please send an email to our Email Support via your registered email and after verification, you will be granted access to the tools.
Martha Dec 27, 2021
I agree. This is WAY harder
I agree. This is WAY harder than it has to be. We recently switched from Mobicip to Net Nanny becuase of the slow and responses from Support and amateur nature of the software and tools. I had a similar question and apparently you need a "unsupervise" app to remove the supervision. Mobicip provided me with the install file for Mac and Windows but nothing for iOS (yet). They said to use the Mac version to remove the supervision on the phone (there is no way that I know of to install an app on a phone without downloading it from the app store - please help if you do know a way). I can't believe they market this product for iOS without first having a way to remove it. I emailed Support again today. We'll see how many weeks it takes for them to get back to me.
Mobicip Support Dec 27, 2021
Re: I agree. This is WAY harder
Hello Martha,
Sincere apologies for the inconveniences caused. Please note that the unsuperision tool needs to be installed on the computer (Mac or Windows) and then the iOS device needs to be connected to the computer using the USB cable. Once the iOS device is connected, launch the unsupervision tool in the computer and it will guide you through the process of complete uninstallation. This should just take 5 mins time. We understand that this is a diffcult process but it is purposefully made so, in order to avoid kids from uninstalling Mobicip and thereby circumventing the filtering setup for them on the device.