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Forums:
Set up supervision on a Mac (macOS Mojave 10.14.6 )
Supervision App. Version 1.0 (1)
iPhone iOS 14.0.1
itunes version 12.9.5.5
Mobicip Version 5.3.4
- Exact steps to reproduce the issue
I have itunes running in the background.
1. I downloaded the Supervision Companion App on my Mac
2. I connected my iphone to my Mac computer
3. I selected "trust"
4. it checks device information
5. I click "start"
6. it says copying data 1/3. this may take awhile.
7. then I get the 255 error message
Gita Oct 6, 2020
Re: Supervision App Not Working 255 Error
Hello Bob
Please uninstall the current version installed in your Mac and reinstall the latest version. Then initiate the supervision process and check if it works fine now. Please make sure that there is no anti-virus enabled on your Mac.
Bob Oct 8, 2020
Supervision App STILL Not Working 255 Error
I followed your directions and downloaded the App from the link you provided above. I would also note that the link you provided still downloads the same version number and dosn't have any written indication of an update. It also says it was last modified on June 30, 2020 at 2:59PM. Either the link you provided is not the upgrade or your product is still not working.
I have the exact same errors that I always had when using your upgrade.
Please have someone at tech support contact me to rectify this issue. 773.345.2278
Gita Oct 21, 2020
Re: Supervision App STILL Not Working 255 Error
Hello Bob
Sincere apologies for the inconvenience caused. Please note that our dev team is actively investigating this issue. We ran into few technical issues and hence the delay. You can expect an update soon.
Daniel Goldberg Oct 16, 2020
error 255
i have this same error 255 problem.
installed this new version but still same issue.
Gita Oct 21, 2020
Re: error 255
Hello Danile
Apologies for the delay. Please note that our dev team is actively investigating this issue. We ran into few technical issues and hence the delay. You can expect an update soon.
HANS Oct 12, 2020
supervision app not working 255 error
Set up supervision on a Mac (macOS 10.15.6 )
Supervision App. Version MobicipSupervisor_r63
IPhone SE IOS 14.0.1
Mobicip Version 5.3.5
- Exact steps to reproduce the issue
1. I downloaded the Supervision Companion App on my Mac
2. I connected my iphone to my Mac computer
3. I selected "trust"
4. it checks device information
5. I click "start"
6. it says copying data 1/3. this may take awhile.
7. then I get the 255 error message
Gita Oct 21, 2020
Re: supervision app not working 255 error
Dear Hans
Apologies for the delay. Please note that our dev team is actively investigating this issue. We ran into few technical issues and hence the delay. You can expect an update soon.
Venkat Padmanaban Oct 24, 2020
255 Error
If there any update on this issue? I'm hesitant to buy this Product because of the 255 error.
Gita Oct 29, 2020
Re: 255 Error
Hello Venkat
Yes, this issue has been fixed in our latest version of Supervision tool for Mac. Please go ahead and sign up with Mobicip and try our features. Supervision process with this tool will be faster than before but it removes Mobicip MDM profile from your iOS device (to fasten up the process). Hence you will need to reinstall Mobicip MDM profile back onto your child's iOS device after completing the supervision process. Please make sure to complete this final step to avoid interruption in Mobicip filtering on the device.
Gita Oct 29, 2020
Re: Supervision App Not Working 255 Error
We are happy to inform you that the issue you reported has been fixed in our latest version. Uninstall the old version from your Mac and download the new one from here.
This supervision process with this tool will be faster than before but it removes Mobicip MDM profile from your iOS device (to fasten up the process). Hence you will need to reinstall Mobicip MDM profile back onto your child's iOS device after completing the supervision process. Please make sure to complete this final step to avoid interruption in Mobicip filtering on the device.