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Apps getting rearranged in iphone

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I looked through your faq and have the iphone supervised tru the desktop app But the moment the phone comes out of the screentime, the apps are all rearranged.  The faq says that should not happen on the supervised device.  Please help.

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Mobicip Support's picture

Mobicip Support Nov 18, 2020

Re: Apps getting rearranged in iphone

Hello Ram

Please note that there is a work around for this app re-arrangement issue you are referring to. Refer to this article for further details.

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Kim Dec 30, 2020

Apps getting rearranged on iPhone

Hi, 

We have downloaded the app referenced in the article link above to prevent rearranging and it is still happening. We have placed the app at the top left corner of the home page.  We have also tried placing the app on the page with the folders.  When we allow screen time again, the icons are out of folders and rearranged after several attempts.  Please advise.

kim

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Mobicip Support's picture

Mobicip Support Jan 4, 2021

Re: Apps getting rearranged on iPhone

Hello Kim,

We are extremely sorry for the continued trouble. We need to know your device specifications and more about the issue for further investigation. So, please send an email to our Email Support via your registered email id and we will ook into it asap.

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