Forums:
I have a child account on an iPad iOS 9. The screentime limits restrict access to the internet but all of the apps, games etc remain available.
No activity information is given on the parent account, and on the child iPad it says 'last updated 2 days ago'...but has said this for several days.
I have removed and reinstalled Mobicip from the child iPad but this makes no difference. Why is it not updating?
Gita Oct 6, 2020
Re: Activity not updating & apps not blocked although internet s
Hello KA
We need to look into your account to check few things. Please send an email to our Email Support via your Mobicip - registered email id and we will investigate further asap.
courtney kay gehl Jan 19, 2021
this is the same issue with
this is the same issue with me. has there been a resolution to this issue? i just signed up today and it's not showing up. any help is appreciated.
Gita Jan 26, 2021
Re: this is the same issue with
Hello Courtney
We suspect that Mobicip is not active on your child's device anymore. We need to look into your account and logs to confirm this. So, please send an email to our Email Support via your registered email id and we will investigate further asap.
Rob Nov 16, 2021
Same issue!
Having the same issue as above. Locked down the childs Iphone, yet they are still able to acces all the apps!
Gita Nov 29, 2021
Re: Same issue!
Hello Rob
Sincere apologies for the inconvenience caused and for the delay in getting back to your post. Please note that we had a temporary server outage during that weekend and that could be the cause of your issue. Our dev team quickly identified the issue and fixed it on time. Try uninstalling and reinstalling the app in your child's device and it should fix the issue.
Tanya Brown Aug 14, 2022
First time using and its not working
Im having the same issue. I installed on 3 devices and its downtime now but their devices are not down. All the apps are working. I know its connected because the internet limitations are working. I could really use some help with this.
Gita Aug 16, 2022
Re: First time using and its not working
Sorry for the trouble. We checked your account and see that you have removed Mobicip app and deleted all the devices from your account, since you contacted our Email Support. Please feel free to schedule a call with us at your convenient time. One of our support experts will get in touch with you and help you setting up your devices again. We will make sure that the screen time settings are setup and applied as you expected.
Craig Johnson Dec 9, 2025
Unable to Access Menu Options
Re: Unable to Access Menu Options
Mobicip is installed on (2) of my devices to block porn so I do not come across (either accidentally or intentionally) anything sexually enticing. That is all I wish to block. Yes, I realize that the I both the Admin & the "child" user. I know I could still diable or uninstall the app, but the filter is meant as a buffer to make me think twice before I click. I was blocked from viewing a WWII German helmet on eBay today. Since it is war-related, I am guessing that it is including into the "adult" category? Two questions:
1. I am unable to see ANY menu options when I log into the PC. The only options I have is selecting my own account (as the child).
2. I only want to block accessing/seeing anything that is sexually explicit.
Please provide step-by-step instructions to setup my account to monitor/block my own activities.
Thanks,
Craig Johnson
Anu Oct 12, 2026
Re:Unable to Access Menu Options
Hello Craig,
Apologies for the delay in getting back. To customize your filter settings, please follow the steps below:
1. Login to your Mobicip account > Rules
2. Go to Web > Categories
3. Here you can allow all the web categories except "Mature and Adult" to allow access to the content
If you're still having any concerns, please feel free to reach out to us at support@mobicip.com.