Watching Netflix on Chromebook

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Technical Support

I want to allow my daughter to watch netflix on her Chromebook where I have Mobicip installed. Netflix brings up an error:

Whoops something went wrong...

Proxy Detected

You seem to be suing an unblocker or proxy. Please turn off any of these services and try again.

Error Code: C7301-1111

How can this be resolved?

EJ Tipperreiter Jul 2, 2017

Netflix not loading

My daughter as well is having an issue watching netflix on her Chromebook. The video will start and then stop. It will show the loading icon as though it is trying to load the video but it will never load. Refreshing does not help. I uninstall Mobicip fro her Chromebook and Netflix works again, no issues.

Gita Jul 9, 2017

Re: Netflix not loading

Hello EJ

Please note that Netflix has been doing a lot of non-standard stuff recently and their new http2 protocol is not currently supported by Mobicip. Our dev team contacted them and is actively working on getting a solution. We will get back to you with an update as soon as we hear from them.

Christopher Jul 25, 2017

Same issue with my chromebook

Same issue with my chromebook. Not sure why I pay for this service if I cannot allow our children access to sites we want. Even if I turn the profile to Monitor, it still doesn't work!

Gita Jul 31, 2017

Re: Same issue with my chromebook

Hello Christopher

We understand your concern but unfortunately, this issue resolution depends on Netflix. We are working with them but do not have any definite time limit as to when it will be fixed.

Deleon Mar 15, 2018

Same issue

Yes I am having the same issue. Looks like this is still not sorted out, almost a year later! I have my sons settings set to mature and only a few options turned on, yet he is getting blocked from major government sites... He can't even order his bus pass!

I have had to simply turn it off, this was the only way I could get Netflix to work. If you don't sort this out, you will lose all your customers, every-one watches netflix!

Gita Mar 21, 2018

Re: Same issue

Hello Deleon

Unfortunately, we can't do much about the Netflix issue for now but you mentioned that several other government websites were blocked. Please note that there could be several reasons why some websites are blocked for your son. We need to look into your account settings to isolate the exact cause of the issue. So, please send an email to our Email Support via your Mobicip - registered email id and we will investigate further asap.