Mobicip | GLARING FAIL - Mobicip for Chromebook can be disabled in settings!

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Technical Support

Hi,

This is the second time I have had to contact Mobicip about a glaringly obvious workaround as far as bypassing the controls. In fact, there are two of them.

1. While there is a way to block the "extensions" page, there does not appear to be a way to block the settings page. Becaue mobicip uses a proxy, my child can easily disable mobicip under the Proxy area in settings (see image)

2. Second issue: while the instructions for setting up on Chromebook instruct that you hide the mobicip icon in the browser frame, you can still get to the mobicip icon by clicking on the dots, then, right-click the icon and disable mobicip there. (see second image)

I am super irritated by these issues. Do you have a fix?

Gita Apr 11, 2017

Re: GLARING FAIL - Mobicip for Chromebook can be disabled in set

We understand your concern. Please note that these are known issues and our dev team is actively investigating the issue on priority to find a workaround for these and fix it.

We contacted Google reg these issues and they are not willing to change some options for retail users - like removing the powerwash option from start menu and hiding the third party extension icon.

You should certainly contact them and provide your feedback. The voice of the customer has more bearing than the voice of third-party developers like us, or even their employees. So your feedback will certainly bring attention to the issue.

patrick Jan 13, 2018

mobicip work arounds/major flaws

same problem here! It took my 13 yer old 5 miiutes to find these work arounds. did you get resolution? Otherwise mobicip is a waste of money!

Gita Jan 22, 2018

Re: mobicip work arounds/major flaws

Hello Patrick

We understand your concern. Without Chrome Management Console, the Mobicip extension can be disabled or removed from the Chromebook. One of the ways is to powerwash the device. This is a known issue and we have raised it to Google's attention. Their response has been that the ability to lock down extensions and apps is only meant for Enterprises and Schools that purchase the management console licenses. So, unfortunately standalone Chromebooks are vulnerable and smart users can find ways to workaround Mobicip. If you feel strongly about this, please report a bug to Google. If enough users complain, perhaps Google might change its stance.

Chromebook is not very child friendly for families at this time due to Google's policy. Perhaps enough users expressing concern might change their point of view, but it remains to be seen.

Abe Feb 27, 2018

Has the issue with being able

Has the issue with being able to disable the extension been resolved yet? After spending hours setting up this product, my son disabled the extension in about 2 minutes. If it has not been resolved, please send me the steps for getting a refund. Thank you.

Gita Mar 7, 2018

Hello Abe

As mentioned in the above post, this is something that Google needs to consider changing. Without them letting, we won't be able to block extension deletion in other ways. We understand that this is quite frustrating from a user experience standpoint, but unfortunately our hands are tied by the limitations imposed by Google. You can report a bug to Google. If enough users complain, perhaps Google might change its stance.

If you would like to get a refund for this reason, please contact our Email Support via your registered email id and we will act immediately.

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