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Zoom calls stopped working

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  • Filtering policy

Good Morning,

My teenager has been using the filtering software for the last 2 days with no problems.  All of a sudden today, she tried to login to virtual school via zoom and it refused the connection.  As soon as I disabled the software, zoom worked fine.  Is there a setting I need to add to allow all Zoom calls?  I did not see anything and nothing is showing on the software as being blocked.  

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Mobicip Support's picture

Mobicip Support Feb 8, 2021

Re: Zoom calls stopped working

We are sorry for the trouble you are having. Please confirm your child's device type (iOS/Android/Windows/Mac/Chromebook) and the OS version running on it. We need more info about the device and your account settings. So, please send an email to our Email Support via your Mobicip - registered email id and we will guide you further accordingly.

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