I've installed Mobicip on my Windows 7 home computer. I can enter my account and password at www.mobicip.com and log in, but it does not work clicking on my desktop icon - I get "Login Failed". There is no option that I can see to reset my password. Isn't this the same account/password that I log in with at the Mobicip website? If so, why does it not work on my home computer?