Windows 10 filtering error.. login mismatch.. can't surf or uninstall

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Technical Support

When I try to visit any website except for gmail I get a dark navy blue screen "authentication failed" login again. This happens in Chrome and i.e. I can login with browser on another device with no issues, but not the win10 app. Gives me 403 error mismatch. I have also tried going into the services and stopping the 'manager' and ' service'. This machine is pretty much a paper weight right now. I am using my tablet to send this. I wanted to try reinstalling, but the mobicip website is blocked also. Help!!

Josh Hopewell Mar 21, 2017

User password mismatch

I'm having the same problem

Mobicip Support Mar 23, 2017

Re: User password mismatch

Hello Josh

As requested in the above post, please let us know your Mobicip - registered email id and we will investigate further asap.

Mobicip Support Mar 23, 2017

Re: Windows 10 filtering error.. login mismatch.. can't surf or

We need to look into your account to isolate the exact cause of the issue. So, please contact our Email Support via your registered email id and we will guide you further accordingly.

Clayton Mar 28, 2017

This exact problem started

This exact problem started happening on my kids' computer. Getting EVERYTHING blocked, can not surf a single website, not even mobicip or whitelisted sites. Can't use gaming software.

Can't login - error 403.

Super frustrated - can't talk to a person at Mobicip either. Where's your phone number??

Mobicip Support Mar 29, 2017

Re: This exact problem started

Hello Clayton

We believe that clearing some registry files in your computer can fix this issue. Please note that we offer phone support only via pre-scheduled calls with our support specialists. We do not offer live technical support over the phone at this time. We are a small tech company and our focus is on building great products, and technical support is offered via email and over the phone only when required. Having said that, we take customer issues very seriously and do our best to help you get over any problems.

So, please contact our Email Support via your registered email id and mention your contact info in the email. We will scheduled a call to assist further.

Margie Nov 8, 2017

Windows 10

Your product isn't as easy to use as once before and I've been using since around 2012. Your customer support is also lacking and it is actually just as important as your product. Please improve you customer support. I've spent well over 2 hours (and that is just this morning, that is not including the other days this week I've been trying to fix this) searching your blog for answers to my issue and have tried MULTIPLE things. Nothing is working. 24 hours is a very long time. Esp if the fix you give does not work! Then I'm waiting another DAY to try yet ANOTHER fix that MIGHT or MIGHT NOT work!

Mobicip Support Nov 13, 2017

Re: Windows 10

Hello Margie

We sincerely apologize for the inconvenience caused. Please let us know your email id and we will increase priority for the issue you reported and will update on the status asap.

We really appreciate your help and patience as we work towards your satisfaction.

Sandy Battige Jan 23, 2018

Authentication Failed - Password mismatch

I am having the same issue as others in this thread - please provide a workaround.

Mobicip Support Feb 8, 2018

Re: Authentication Failed - Password mismatch

Hello Sandy

Apologies for the delay in getting back to you. We believe that making some changed to your computer registry files will fix your issue. Please send an email to our Email Support and we will schedule a RDP session for you.

We appreciate your help and patience as we work towards your satisfaction.