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Vevo youtube videoclips doesn't run

Tags: 

  • Vevo
  • YouTube

Forums: 

  • Technical Support
You can't browse Vevo videos (music clips) from YouTube using Mobicip. But it works fine with any other browsers. Is there any solution expected? Teens love music and it's a big problem.
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Mobicip Support's picture

Mobicip Support Jun 23, 2015

Re: Vevo youtube videoclips doesn't run

We are sorry for the trouble. Despite several attempts, we are not able to reproduce the issue at our end. Almost all youtube videos opened up fine in our test device. Please let us know the following and we will investigate further asap:
- the exact thing that happens when you try to access those videos through Mobicip app
- device type you are using (iOS/Android/Windows computer)
- OS version running on the device
- Mobicip version you are using
 
Also, try to uninstall and reinstall the app and check if it helps. We really appreciate your help and patience as we work towards your satisfaction.
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Martha Jul 1, 2015

I have the same problem

My son has a kindle fire hdx and tried watching an imagine dragon vevo YouTube video. When he clicked on play he got a message saying: this video contains content from vevo. It is restricted from playback on some sites. 

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Mobicip Support's picture

Mobicip Support Jul 2, 2015

Re: I have the same problem

Hello Martha
 
We are sorry for the trouble you are having. We have requested our dev team to look into this issue and will get back to you with an update as soon as we hear from them.
  • reply

Nacho Jul 8, 2015

You can try with almost any

You can try with almost any music video from YouTube. It happens both in Android and iOs, with the latest version of Mobicip.
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Nacho Jul 8, 2015

The error message is: this

The error message is: this video contains content from vevo. It is restricted from playback on some sites. Mobicip version: 2.1.1_r352 Android IS: 4.4.4 It can be tested with almost any music video from YouTube, they all are labelled as Vevo in the video thumbnail.
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Mobicip Support's picture

Mobicip Support Jul 8, 2015

Re: The error message is: this

Hello Nacho,
 
Yes, we can reproduce this issue at our end too however only in Android devices. Vevo videos played fine in the latest version of iOS app. Our Android dev team is actively working on investigating this issue. We will keep you posted on any updates reg this. We appreciate your help and patience as we work towards your satisfaction.
  • reply

Nacho Jul 12, 2015

Many thanks. Please let us

Many thanks. Please let us know asap, as music videos are very important for teens. Regards
  • reply

Bobbie Aug 15, 2015

Error on YouTube Vevo video

I have a Samung 3 that has the error " restricted from playback on certain sites" and I just see static on the screen. We were able to see the videos prior to using mobicip. We have an iPad that has no problems with seeing the same videos. When will this issue be resolved as it is a large part of the usage of the tablet for my children

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Mobicip Support's picture

Mobicip Support Aug 19, 2015

Re: Error on YouTube Vevo video

Hello Bobbie
We sincerely apologize that it is taking longer than we thought to investigate the issue. Our dev team is actively investigating the issue and we will keep you posted on any updates regarding this. Unfortunately, the issue is a little more complicated than what we believed earlier and hence the delay in resolving it.
 
Please bear with us and we will make sure that your issue is resolved asap.
 
  • reply

Nacho Sep 24, 2015

It's being too long, and

It's being too long, and still no fix for this issue?? Regards
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