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User Profile not associated with Chromebook device in Dashboard (and no filtering occurring)

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We successfully registered a Premium account, created and configured User Profiles in the Dashboard, installed the Mobicip extension from the Chrome Web Store onto the target Chromebook (HP 14", Chrome OS v55) , and successfully selected desired the User Profile from the extenson when prompted.

However, in the Filter Profiles section of the Dashboard, neither profile shows any assocaited devices, and the target Chromebook is able to browse outside the scope of the profile we selected. (And no data appear in the Dashboard summary page)

All appears to be configured correctly - the Profiles are in place, the deivces appear in the Dashboard (under Devices), the correct profile is selected in the device extension, but nothing is working.

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Mobicip Support's picture

Mobicip Support Jan 2, 2017

Re: User Profile not associated with Chromebook device in Dashbo

We understand your concern but we need to look into your account settings to isolate/identify the actual cause of the issue. So, please send an email to our Email Support via your registered email id and we will investigate further asap.

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Brian Coutu Jan 6, 2017

Having the same issue at the user in this post

We successfully registered a Premium account, created and configured User Profiles in the Dashboard, installed the Mobicip extension from the Chrome Web Store onto the target Chromebook (HP 14", Chrome OS v55) , and successfully selected desired the User Profile from the extenson when prompted.

However, in the Filter Profiles section of the Dashboard, neither profile shows any assocaited devices, and the target Chromebook is able to browse outside the scope of the profile we selected. (And no data appear in the Dashboard summary page)

All appears to be configured correctly - the Profiles are in place, the deivces appear in the Dashboard (under Devices), the correct profile is selected in the device extension, but nothing is working.

  • reply
Mobicip Support's picture

Mobicip Support Jan 9, 2017

Re: Having the same issue at the user in this post

Hello Brian
We need to look into your account and device to identify the actual cause of the issue. So, please send an email to our Email Support via your registered email id and we will investigate further asap.
  • reply

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