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My kids are on their devices for hours every day, but there is very little history in Mobicip.  Are they circumventing Mobcip?  What can account for this?

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Mobicip Support's picture

Mobicip Support May 9, 2017

Re: Usage

There could be several reasons for your issue.
We recommend that you check the following:
 
1. Have the devices been setup correctly?
If setup correctly, the default Safari browser should be disabled and Mobicip should be the only browser available on the device. You can ensure this by following the steps outlined in these tutorial.
iPod/iPhone
iPad
Android
 
2. Is there any alternate browser installed?
If the restrictions are not setup correctly, it is possible to install an alternate browser. Please read these articles and FAQs where other parents have asked similar questions and we have offered our recommendations.
http://content.mobicip.com/content/ok-i-have-enabled-mobicip-safe-browser-how-do-i-block-private-or-no-history-browsers-availab
http://content.mobicip.com/content/now-theres-bing-app
 
3. Is there browsing activity on the device?
Sometimes it is possible that the user may not have accessed the Internet on the device using Mobicip during the week or two weeks. To check this, launch Mobicip on each device yourself and browse to a couple of websites, allow about 5 min, then login at www.mobicip.com and select Reports. Select All websites to see if your browsing has been recorded. If the reports are populated correctly, it means Mobicip is working as expected and one of the other problems above may have occurred.
 
If you have tried all 3 steps above, and you are still having problems, please let us know and we will investigate further asap.
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