UNINSTALLING ....

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Technical Support

I purchased this product about a week ago because of great reviews, However I must say I am not happy with it.

It does not give you clear directions on how to go about getting your account up and how to add devices and all. I have had to do the whole run around going from one tab to another trying to sort it all out.

Even after numerous emails, no one has gotten back to me. I even asked for a phone number so I could sort this out over the phone and they told me they dont do that but to contact Technical Support.

I just want to UNINSTALL tthisprogram on all my devices. Its just caused me so much unwanted stress.

Someone just help me to uninstall this thing please.

I have an Android ph, and 2 Macs......

Mobicip Support Aug 22, 2017

Re: UNINSTALLING ....

We sincerely apologize for the inconveniences caused. To uninstall Mobicip from your Android device, please launch Mobicip Safe Browser > go to Menu > Settings > Mobicip > Uninstall Mobicip. Enter your passcode to remove the app. Please refer the steps given in this page.

For Mac - If you have our latest version of Mac, you can find the uninstall option in the UI itself.

> Open client UI and login with your account credentials

> Click Settings icon at the top right corner

> Select Uninstall option and Restart the system

In case you do not see this option, please download the Mac uninstaller package from below link.

http://downloads.mobicip.com/macosx/MobicipUninstaller.pkg

If you would like to give Mobicip another try, please let us know and we can set you up with free trial of our Premium subscription and help you troubleshoot the issue. We really appreciate your help and patience as we work towards your satisfaction.

Ursula U Aug 22, 2017

Thanks!

I cannot access the internet from my Mac device. Its giving me a Code:500 page and asking me to visit mobicip.com/helpdesk, that I cannot get to either.

My child needs this device for school and I need this to be sorted real soon. I have no access to internet whatsoever on this device right now:(

Mobicip Support Aug 31, 2017

Re: Thanks!

Hello Ursula

You will receive this error if your Mobicip account has been canceled. We need to know if your account is active or not. So, please send an email to our Email Support via your registered email id and we will investigate further asap.

Paul Scherrer Aug 29, 2017

cancel and refund

paul@unitedindy.net

can't install on chromebook. Please cancel and refund.

Paul

Mobicip Support Aug 31, 2017

Re: cancel and refund

Hello Paul

We apologize for the inconvenience caused. It appears that you contacted our Email Support reg this and got refund for the purchase.

Stephen Land Oct 28, 2017

confused with bad help and trying to remove account from chromeb

Help. I am trying to remove one of my accounts since my daughter is old enough not to have it and it is interfering with her applying for colleges. I cannot figure out how to remove it, and there is no help available and no way to contact tech. support. Can anyone tell me how to get Mobicip off her Chromebook and/or how to contact someone at tech support?

Mobicip Support Oct 31, 2017

Re: confused with bad help and trying to remove account from chr

Hello Stephen

You can contact our through the Contact Us form in our website or send an email directly to our Email Support.

To delete Mobicip extension from your Chromebook, please login to the specific account, go to chrome://extensions > Click the bin icon next to the extension to delete.

Lene Mar 21, 2018

removing from chromebook, want refund

I am attempting to remove this from both my iphone (which I'm not sure how it got onto my iphone) & my daughter's chromebook. When I try to uninstall the extension, it's asking for username and password and keeps giving me that the info is incorrect (it's not). Please let me know as I am very unhappy with this product. It ONLY sends me info on what she is doing on youtube, not even browsing or app install. I can keep track of that for free with google.

Mobicip Support Mar 21, 2018

Re: removing from chromebook, want refund

Hello Lene

Please let us know the exact error message with code (if any) and we will guide you further accordingly. Also, we may need to look into your account to check some settings. So, please send an email to our Email Support via your registered email and we will investigate further.