Update (as of June 13, 2014): The technical support outage has been fixed. If you had reported an issue, you must receive an automatic reply. Our support team is working doubly hard to respond to all requests. We apologize for the inconvenience and thank you for your patience during this unprecedented delay.
June 11-12, 2014: We are faced with a temporary glitch in our technical support ticketing system. Due to this, automatic replies, support ticket follow up (via email/phone) and resolution have been affected. Our administrators are doing their very best to bring the servers back online. Please bear with us and the support team will catch up with the backlog as soon as systems are restored. We expect normal operation to be restored by Friday, June 13. We will post an update here as well.
PS: This outage does not affect the Mobicip filtering service. Only technical support operations are affected temporarily, as indicated above.