Some websites won't load

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Technical Support

Mobicip premium is installed and blocks unwanted sites. However, some sites that do not show the blocked page for will not load. Aol mail, Planning center online, squarespace; these are a few of the websites that won't load. I'm using google chrome as a browser and when trying to load these sites, it takes about 30 seconds of loading (in the loading box at the bottome of the screen it says "establishing secure connection" before it says "the webpage is not available". This is the description it gives. This is a work computer and these are websites required for work. Is there a setting that can resolve this issue?

Google Chrome could not load the webpage because www.planningcenteronline.com took too long to respond. The website may be down, or you may be experiencing issues with your Internet connection.

Check your Internet connection

Check any cables and reboot any routers, modems, or other network devices you may be using.

Allow Chrome to access the network in your firewall or antivirus settings.

If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.

If you use a proxy server...

Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server: Go to the Chrome menu > Settings > Show advanced settings...> Change proxy settings... > LAN Settings and deselect "Use a proxy server for your LAN".

Error code: ERR_TIMED_OUT

Mobicip Support Apr 14, 2015

Re: Some websites won't load

Hello Mike,

It appears that you contacted our Email Support reg this concern. We have requested our dev team to look into this issue and will get back to you with an update as soon as we hear from them. We appreciate your help and patience as we work towards your satisfaction.

Brad Feb 1, 2016

Has this issue been fixed? I

Has this issue been fixed? I've found the same thing. I got a new PC and imidiately installed Mobicip (Win7x64). I had constant trouble getting any site to load. The problem was exponetially worse after the computer went into sleep mode and stayed horrible until the next reboot. After a reboot it was ok till the first sleep mode again.

I have finally discovered that Mobicip is the cause and dissabled it. No issues since. Had really liked the product when it works, but obviously this issue makes it unusable.

Mobicip Support Feb 1, 2016

Re: Has this issue been fixed? I

Hello Brad

Please make sure that you have the latest version (144) of Mobicip Windows solution installed in your PC. Websites loading issue has been fixed in this version.

staceyyontez Feb 21, 2016

can't get anything on internet to load

I am so frustrated, I have spent so many days, 2 appointments at the apple store, numerous hours on teh weekend, trying to figure this out. Mobicip was working PERFECTLY until about 3 weks ago. I can connect to wifi places other than my home with teh ipod, my samsung tablet and phone connect just fine to the wireless at home, but no can do for the ipod. So upset and tired of all teh time I put into this. I have a premium account too.

Mobicip Support Feb 22, 2016

Re: can't get anything on internet to load

Hello Stacey

We are sorry for the trouble you are having. If you can please let us know the exact thing that happens when you try to connect to internet or the exact message that you see on the iPod, we will try to assist further. You can respond back here or send an email to our Email Support via your registered email id.

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