Mobicip | Setting up Mobicip on Chromebooks - no 'allow in incognito' option or 'hide in chrome menu' option....

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Technical Support

We have been trying for a couple days to figure out how to set up our kids' new Chromebooks with Mobicip but it still isn't working. We followed the only instructions you have for Chromebooks. To start there are two problems in those limited instructions where I can't complete the steps:

1) Step 4. Go to chrome://extensions page and tick the "Allow in Incognito" checkbox. This enables Mobicip filtering in Incogtino mode as well.

When I type "chrome://extensions" into the Chrome browser there is no option for ticking "allow in incognito". If I am supossed to access "extensions" another way that is really unclear and confusing. I found on my own that when I click on the Mobicip icon (logged in as my child) in the browser window up pops a small window that has an option for "allow in incognito". When I click on that up pops a window saying "warning extension setting is blocked by admin". So that leaves me confused if this step is actually completed - does that warning imply that the "allow in icognito" has been applied or not?

2) Step 7. Right click on the Mobicip icon on the toolbar and select 'Hide in Chrome menu'.

It is very unclear where this "Mobicip icon" is when you reference this step. I assume you mean for me to open a browser window in Chrome and up in the top right hand corner there is a small Mobicip icon and to right click on that. This is the only place where I see a Mobicip icon. I am also assuming that you want me doing this step still logged in as my child on their Chromebook - but that is not clear either. When I right click up comes the small window I mentioned above where I have the option for "block extension page", "change filter profile", "install certificate", "allow in incognito" and "sync now". None of those options are "hide in Chrome menu". How am I supossed to complete this step?

crystalaww Jan 3, 2017

Update:

One of these problems dissapeared after I fixed something else. We were using our kid's "managed" google accounts they were given at school to log in to our devices and switching to using a new google account I created for them fixed most of our problems. Now using the non-managed account to log in to our Chromebook when I go to Step #4 itdoes give me the option of Allow Incognito and I can check the box (previously the option just wasn't there).

However I still can't figure out how to "Hide in Chrome Menu" - not seeing that as an option anywhere??

DB Aug 29, 2017

Hide in Chrome menu

Hi there,

Did anyone respond on this and was there an answer as I have exactly the same problem - I really don't want hand over my son's chromebook until that's been hidden.

Thanks!

Mobicip Support Aug 31, 2017

Re: Hide in Chrome menu

Hello DB

Unfortunately, this is a known issue and our dev team is actively investigating the issue on priority to find a workaround. We contacted Google reg this and they are not willing to change some options for retail users - like removing the powerwash option from start menu and hiding the third party extension icon.

You should certainly contact them and provide your feedback. The voice of the customer has more bearing than the voice of third-party developers like us, or even their employees. So your feedback will certainly bring attention to the issue.