So our kids have chrome accounts that they were assigned at school - they are using Chromebooks for school work. This means they have a google account that is associated with their school accounts. Wht th e got the kids Chromebooks for Christmas and are setting them up with parental controls. We were excited to see that you support Chromebooks as there are very limited options out there. So we bought your premium service and tried setting it up. We followed the instructions on Chromebooks and I can see in our account that there is a profile for child A and a profile for child B which I can modify with the settings I want for each of them - great. I also see that there is a device showing for them (which is their school email address). However I cannot get these two to link. So there is a profile and a device but they are not connected. I looked through all of your tech support articles and questions and I only found one thing related that was helpful. I followed the instructions to go into the device (so I am on the Chromebook for child A) and I log in as them (with their school email) and open a Chrome browser window. From that window I can click on the mobicip icon on the top right corner of the window. Then I am given the option to "Change Filter Profile" when I click on this I am prompted to enter my parent username and password - I do that and then I am given the option to select the profile. I do that and .........nothing! I log out and log back in......nothing! Still no connection between my devices and my profiles? No restrictions, no monitoring..... My end goal here is I want to be able to have a profile for Child A and Child B and I want to assign Chromebook A login account (which is an email address) to be attached to the Child A profile and then same for Child B and Chromebook B login account.
I am trying to troubleshoot this on my own So I tried creating a brand new google account and adding that user to the Chromebook. I then selected the user profile for Child A on Chromebook A so this time with the new google account (NOT the school gmail). And I can now see activity for that email address/account under Mobicip but it is not under Child A it is under my parent email address!
I hope you see the problem in the above explanation but regardless here are some of the basic questions I am having simplified:
1) Is there a problem with using a school email address to log in - so this means when they log into the device it is through that school Chrome account/email - is that a problem?
2) Is there a way to go into my Mobicip account and assign certain devices to certain profiles? My understanding from you articles and answers is that it is done through the device - yet that isn't working either.
3) Why does my child's device not connect to their profile even after I have set the profile on the device?