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Same acer chromebook r11 showing multi-times with different names under devices

Tags: 

  • chromebook
  • duplicate devices

Forums: 

  • Technical Support

Folks. I have same device (acer chromebook r11) showing up three times in the devices. Not sure why and only one of them consistently updates under last reported column in devices menu.

 

- Does it mean the same device is taking up 3 devices licenses out of 5? 

- How can I remove the other duplicates, I don't seen an option to remove them.

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Mobicip Support's picture

Mobicip Support Dec 7, 2016

Re: Same acer chromebook r11 showing multi-times with different

To delete a device from your account, all you need to do is get in touch with us and let us know, just like you did now. We will do the same at our end and send you a confirmation email. Please send an email to our Email support with the specific device names and your registered email id. We will proceed accordingly.

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