profile not working and my son has now accessed porn - not happy!

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Technical Support

Hi, I am extremely frustrated with your system. I go into the mobicip icon and choose a profile which i hvae set up as strict on yoru website for my son. Now I discover he has been accessing completely inappropriate websites including PORN. This is exactly why I set the account up in the first place.'

When i log inot the mobicip website it tells me the profile isnt attached to any devices, yet when i go into the device application i save it as the preferred profile. PLEASE HELP ME ASAP.

Mobicip Support Apr 5, 2016

Re: profile not working and my son has now accessed porn - not h

We need to look into your account to isolate the exact cause of the issue. So, please send an email to our Email Support via your registered - email id and we will look into it asap.

Meanwhile, we recommend that you check the following:

1. Has the device been setup correctly?

If setup correctly, the default Safari browser should be disabled and Mobicip should be the only browser available on the device. You can ensure this by following the steps outlined in these tutorials.

iPod

iPad

Android

2. Is there any alternate browser installed?

If the restrictions are not setup correctly, it is possible to install an alternate browser. Please read these articles and FAQs where other parents have asked similar questions and we have offered our recommendations.

http://content.mobicip.com/content/ok-i-have-enabled-mobicip-safe-browser-how-do-i-block-private-or-no-history-browsers-availab

http://content.mobicip.com/content/now-theres-bing-app

3. Is there browsing activity on the device?

Launch Mobicip on the device yourself and browse to a couple of websites, allow about 5 min, then login at www.mobicip.com and select Reports. Select All websites to see if your browsing has been recorded. If the reports are populated correctly, it means Mobicip is working as expected and one of the other problems above may have occurred.