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profile not being used on any of your devices

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  • Technical Support

My Web Monitor says "This profile is not being used on any of your devices." even though I specifically selected the profile in the app on the phone.  Testing it seems to indicate indeed that the profile settings (time limits for example) are not being honored by the phone app, why?

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Mobicip Support's picture

Mobicip Support Jul 17, 2017

We need to look into your

We need to look into your account settings to isolate the exact cause of the issue. So, please send an email to our Email Support via your registered email id and we will investigate further asap.

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