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Prevent Deletion of Mobicip on Android?

Tags: 

  • Deletion
  • Android

Forums: 

  • Technical Support

My son deleted Mobicip from his Galaxy S5 with about 5 minutes using the application uninstall feature. How to I secure Mobcip on his android device to prevent this?

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Mobicip Support's picture

Mobicip Support Mar 12, 2015

Re: Prevent Deletion of Mobicip on Android?

If the setup is done right, your son will not be able to remove Mobicip app. Please make sure that the Device Settings app and 'Deleting Apps' options are blocked through Mobicip app restrictions. To ensure this, please login to your Mobicip app > Settings > Mobicip > App restrictions > block the required options.
 
If all these settings are in place and your son was still able to remove Mobicip, then please let us know the exact steps he did and we will investigate further asap. You can also send an email to our Email Support via your registered email id with these info. We really appreciate your help and patience as we work towards your satisfaction.
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Joe secure Sep 30, 2016

uninstall

I was able to force stop on an android xoom tablet and uninstall even though the settings had been made to disable uninstall.  I attempted to uninstall first with mobicip running and I was prompted for the PIN.  When I force stopped the app, it uninstalled without any PIN prompt.  Mobicip was not administrator.

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Mobicip Support's picture

Mobicip Support Oct 3, 2016

Re: uninstall

Hello Joe
Please note that enabling Mobicip to be your device administrator ensures that the restrictions are effective and no one will be able to uninstall Mobicip without the passcode/credentials. In order to enable Mobicip, please go to your device settings (not Mobicip app settings) > Security > Device Administrator > Activate Mobicip.
 
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