Hi! I am having a problem with my daughters' ipod touches. Last night I purchased and installed two mobicip apps on each of my daughter's ipod touches. I then signed online and purchased two premium device accounts. Now, my account is showing 2 users, both attached to 1 ipod, even though I signed them each on separately and under the device tab, it is showing 3 ipod touches, the 1st is the one both users are attached to, the 2nd and 3rd have exactly the same name, and neither are . The problem is, only one of the devices are being properly restricted. I have bought 2 apps and 2 premium subscriptions. I emailed for tech support but the response did not help at all:
Since you are a Premium subscriber, you have the ability to setup multiple child user profiles in your account. To assign a device to a specific user, launch Mobicip on the device, then touch the info button and select Settings to set the child user for the device. You will be required to enter your username and password to enable the change.
Please let us know if the problem is resolved now. Otherwise we will be happy to assist further.
I did this, even reinstalled the apps, no further reply to my email. If this isn't resolved quickly, I am going to request a refund!