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Premium accounts don't work

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  • Technical Support

I paid for premium for the iPhone on the account and your service applied it to the iPod instead so I paid for a second premium for the iPhone again and the account shows that it does not have premium but I got two email payment confirmations. Neither works I added www.skinit.com to the allowed sites and neither is allowed to be viewed.  I am very disappointed.

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Mobicip Support's picture

Mobicip Support Oct 2, 2011

Re: Premium accounts don't work

We are extremely sorry for the trouble you are having. Please note that it may take up to 30-45 mins for your Premium purchase to reflect in your online account. Once it is applied to the account, it will be applied to each device only when Mobicip is launched from the device the next time. We believe that you might have launched Mobicip on the iPod first and hence your first Premium purchase was applied to that device.

It appears that your iPhone named 'Hunter's iPhone 4' has picked up your recent premium purchase since you posted in this forum. We also see that the website skinit.com is now allowed by Mobicip. Please check and let us know if your issue is resolved now. Otherwise we will be happy to assist further.

Also, if you would like to cancel one of the subscriptions that was picked up by your iPod device, then please contact us at support@mobicip.com. We will cancel it and issue a refund for the same.

 

Mobicip Support

 

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Guest Oct 21, 2011

I have a similar problem

The correct account has been applied to the device IPad on my account.

I can only assume the standard premium acount not linked to an Apple device was meant for the IPhone is for the Windows version.

As detailed in my recent email please apply the two premium accounts 1 to the Ipad ( now done) and 1 to the Iphone.

Only the Ipad is active.

The subscription process is confusing and needs clarifying on the website.

The idea is excellent, however at present I cannot acess the websites required, an example would be http://instructables.com, the root works but if you wish to view this site and a specific section no chance, an example would be a search for knex guns under instrucatbles. 

Even after adding the approved url to you system and even trying the full url and deselecting the gun selection in the menu we cannot use the sites I wish my son to visit.

I am happy to allow you some time to resolve my complaint.

 

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Mobicip Support's picture

Mobicip Support Oct 30, 2011

Re: I have a similar problem

We are sorry for the trouble you are having. If you can please let us know your Mobicip-registered email id, we will look into your account and rectify the issue. Alternatively, you can also send us an email via your registered email id to support@mobicip.com and we will take care of the issue asap.

We really appreciate your help and patience as we work towards your satisfaction.

 

Mobicip Support

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rkuk Oct 22, 2011

Resolved

Resolved.

 

 

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Mobicip Support's picture

Mobicip Support Oct 30, 2011

Re: Resolved

We are glad to hear that your issue is resolved. Please let us know if we can be of any further assistance and we will be happy to help. Thank you for choosing Mobicip.

We would really appreciate an anonymous rating or review on the Mobicip iTunes App Store page. It will help other parents find Mobicip and help spread the word.

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Guest Nov 17, 2017

Mobicip took pmt, no service

I paid 39.99 for 5 devices. However, it did not recognize me when I went to log back on!! Then, it let me log on with my original settings that it earlier hadnt allowed. Now it's asking me if I want the 7 day trial or to PURCHASE!! I checked my card, they definitely took my money, but I cant set anything up!!!!

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Mobicip Support's picture

Mobicip Support Nov 23, 2017

Re: Mobicip took pmt, no service

We apologize for any inconvenience caused. Please note that there could be several reasons for your issue. If your card was indeed charged then we can very well locate your purchase. We will need the last 4 digits of your card and the email through which you made the purchase. A small typo in your email during sign up can also be the cause. So, please send an email to our Email Support with these info and we will act accordingly.

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Guest Nov 25, 2017

Not satisfied

I have not even had a chance to use this program even tho I've purchased the 39.99 almost 2 weeks ago. I mistyped my email during set up. I sent them an email regarding this, two days later the responded saying they've upgraded me and it would immediately pick up and not expire. I received premium for the next two days. Then last night my account went back to the trial settings. Im very regretful I chose this website for my 3 teenagers. They are loving the fact that I'm having such a difficult time. 

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Mobicip Support's picture

Mobicip Support Nov 28, 2017

Re: Not satisfied

Sincere apologies for any inconvenience caused. Premium once purchased through an account cannot be removed. We need to look into your order details to identify the cause of the issue. So, please let us know your Mobicip - registered email id and we will investigate further asap.

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