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passcode

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  • Technical Support

how do i change the restrictions passcode on a device?  thank you

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Mobicip Support's picture

Mobicip Support Aug 7, 2014

Re: passcode

To change the restrictions passcode in an iOS device, launch the Settings app >> General >> Restrictions >> enter the 4 digit restrictions passcode >> Disable Restrictions. Then come back to the home screen again. You can now follow the same steps mentioned above to enable the restrictions with a new pass code of your choice.
 
If you are referring to the Mobicip passcode in Android app, select Menu in Mobicip Browser > More > Settings > Mobicip > Change Passcode. You will be prompted to enter your current passcode followed by the new passcode.
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trent Dec 18, 2015

Hi how do I change my

Hi how do I change my password? When I try to log in the password page doesnt have a forgot password tab. thanks Trent

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Mobicip Support's picture

Mobicip Support Dec 21, 2015

Re: Hi how do I change my

Hello Trent
You can change your password on this Mobicip.com page:
http://www.mobicip.com/session/forgot_password
 
Once you click on this link, you will be prompted to enter your registered email id. After confirmation, the password reset link will be sent to your registered email id. Please note that this link is valid for next 5 days. Then click on the reset link and you will be able to create a new password for your account. 
 
If you are not able to click on the link sent to your email id, we suggest that you copy paste it onto a new browser page and try if it helps. Also we suggest that you try this on a computer rather than using your mobile device.

 

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Elliot Jul 25, 2017

forgot passcode

I forgot my passcode to my minor son android phone i tried to do it many times i cannot remember it . i tried to go to restore factory setting for my son android phone but still asking me for the passcode that i forgot. please help.

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Mobicip Support's picture

Mobicip Support Jul 31, 2017

Re: forgot passcode

Hello Elliot
We believe that you are referring to Mobicip passcode. Please click on 'Forgot passcode' link below the prompt page. You will be asked to enter your email id and password. You can enter your Mobicip username and the respective password to gain access.
In case you forgot the password, it can be changed on this Mobicip.com page.
 
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Angel Aug 1, 2017

I've got the same problem but I can't find the prompt page.

I've got the same problem where I can't remember my son's passcod on the phone to change a restrition but I don't see anywhere to put in my email and password or this prompt page. It just asks me for four numbers which I can't recall 

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Mobicip Support's picture

Mobicip Support Aug 8, 2017

Re: I've got the same problem but I can't find the prompt page.

Hello Angel
Please confirm your device type and send a screenshot of the prompt page you see to our Email Support and we will guide you further accordingly.
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Susan Gould Aug 17, 2017

Forgot restriction passcode on Android device

Can you please assist? I forgot the passcode on my son's phone and cannot set a new passcode w/o it. I don't see anywhere that there is a link where I can click to say that I forgot my passcode.

Help, please!

Thanks,
Susan Gould

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Mobicip Support's picture

Mobicip Support Aug 22, 2017

Re: Forgot restriction passcode on Android device

Hello Susan
Try to access any blocked app in your Android device. You should see the Mobicip pop window asking for the Passcode. At the bottom of the window, you could find 'Forgot passcode' link. Click on it. You will be asked to enter your email id and password. You can enter your Mobicip username and the respective password to gain access.
In case you forgot the password, it can be changed on this Mobicip.com page.
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