Forums:
For some reason, my parent login from my kid's account is no longer working. I am using the same email and password as I use for Mobicip and it says login failed.
Also even though I have both accounts set up to allow social networking and have specifically entered facebook as an allowed site, it will not let either child into the site. Facebook works from my administrator account for both so its not their accounts but I think something with Mobicip.
Thanks.
Karyn
Mobicip Support Dec 21, 2011
Re: Parent Login on Individual Accounts
Hello Karyn,
We are sorry for the trouble you are having. If you can please let us know the exact error message with error code (if any) that you get when trying to login to Mobicip, we will guide you further accordingly. Meanwhile, please make sure that you enter your email id exactly as registered and also make sure that you do not have a space after the email id.
Regarding facebook being blocked - we checked your reports page and found that facebook.com was blocked for the reason 'Time Restricted'. So, we suggest that you try accessing facebook during an unrestricted time slot and check if it works fine then. We also see that facebook.com was allowed for the user 'Brian' in the recent past.
Please let us know if the issue is resolved now. Otherwise we will be happy to assist further. We appreciate your help and patience as we work towards your satisfaction.
Mobicip Support