Paid for premium but can't download app without paying again

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Technical Support

I paid for the premium account on your website - $9.99. I cannot download the app from the iTunes store without paying for it again. I used the same email to pay for it as my iTunes email - why are the two not syncing?

Also, can this account be used for a second device, my other daughter's iPod Touch?

thanks

Mobicip Support Mar 27, 2012

Re: Paid for premium but can't download app without paying again

We apologize for the confusion caused. Please note that our Mobicip.com Premium service and the Safe Browser app go together. You will need to purchase the app for $ 4.99 from the App Store, in addition to your purchase of the Premium subscription priced at $ 9.99. This pricing model is described on our website and displayed as you go through the purchase as well.

However, we apologize if this was not made clear to you before your purchase. Please note that the Premium subscription is optional. If you think you will need only the Safe Browser app and not the Premium subscription, please contact support(at)mobicip.com and we will be happy to refund your purchase.

Here is a brief introduction to our app and the premium subscription associated with it, for better clarification:

As you may already know, Mobicip Safe Browser is priced at US $4.99 from the iPhone App Store. Once purchased, the app can be installed and used to protect any number of iOS devices you own, for no additional charge. This is a standalone app that comes with three pre-defined filtering levels based on US K-12 school systems (elementary/middle/high school). Each filtering level allows a specific set of website categories and blocks a specific set which are defined by our filtering policy team. If you would like to customize these category settings, you need to purchase Mobicip.com Premium. The Premium service is entirely optional.

Mobicip.com Premium allows you to setup custom filtering and monitor Internet activity by logging in at www.mobicip.com from any browser. This is a subscription service priced at US $9.99 per year per device which is in addition to the $4.99 that you pay for the app.

Moving on to your other concern - Yes, you can restore the Mobicip app onto your other device for no additional cost. It is very easy to restore Mobicip from the App Store for no additional charge. Launch the App Store on the device and search for Mobicip. Touch the $4.99 button and select BUY. Use the same iTunes account that was used to purchase Mobicip before, and you will not be charged for the repurchase.

However, please note that our Premium subscription is a device based service and you need to purchase as many subscriptions as the number of devices you wish to customize/monitor. In other words, you need to purchase another subscription for your second device, if you wish to customize/monitor this device.

Please let us know if this answers your questions. Otherwise we will be happy to assist further.

Mobicip Support

Michael L Apr 6, 2012

Disappointed

I like the Browser, but am VERY disappointed in how you handle the downloads and licensing .. I feel as if the information was "filtered"... Virtually all the other software I have purchased in the last few years is VERY clear about their pricing... and can handle it all in a single locations...

Mobicip Support Apr 17, 2012

Re: Disappointed

Hello Michael L,

We sincerely apologize for the confusion caused by our pricing model. We have explained the premium parental control subscription option under the heading 'Build your own filter' in the App Store description, and that is the extent to which Apple allows us to do so. Unfortunately we are hamstrung by Apple's strict rules in this regard.

Mobicip Support