I signed up yesterday and added my son's devices (an iPhone and a MacBook) but when I invited my wife as a "PArent", she does not see devices nor can she track location. Why wouldnt a parent account be able to do that? Makes no sense.
We are sorry for the trouble you are having. Please try removing your wife's email from the co-parent list and try adding her fresh and check if it helps. If the issue still persists, send us an email to our Email Support with details about your account email and your wife's email. We will investigate further asap.
Mobicip Support Sep 15, 2020
Re: Owner vs Parent
We are sorry for the trouble you are having. Please try removing your wife's email from the co-parent list and try adding her fresh and check if it helps. If the issue still persists, send us an email to our Email Support with details about your account email and your wife's email. We will investigate further asap.