Not recognized as Premium, trying to install app monitoring

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I am trying to install app monitoring on my son's iPad. (iOS 9.1)

I log in to mobicip.com using Safari.

I click on 'Apps' on the menu.

I get a list of devices to choose from.

I click on the iPad in question.

I get:

"This feature requires Mobicip Premium" with an "Upgrade Now" button.

The problem is, I already have a Premium account.

Andrew B. Dec 6, 2015

(I am the original poster of

(I am the original poster of this question, providing an update).

I thik the issue is because I have 5 devices aleady protected by my premium account.

So my question now becomes - how do I REMOVE a device from my account, in order to be abe to add the new iPad to the five devces covered by my existing premium account?

Mobicip Support Dec 11, 2015

Re: (I am the original poster of

Hello Andrew

To remove old unused devices from your account, all you need to do is get in touch with our Email Support. We will do the same at our end and send you a confirmation email.

Please send an email via your registered email id with the names of the devices you wish to remove and we will act accordingly.

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