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No Youtube videos are blocked, or all are blocked.

Tags: 

  • YouTube
  • Filter
  • not working

Forums: 

  • Technical Support

I have several profiles on my account, both on my PC and on iPod Touch devices. On the profile I set the filtering level "Moderate", all Youtube videos are allowed, even ones with complete nudity in the thumbnail image. On another profile I set the filter to "Strict", and chose the "Youtube" catagory to be blocked, but added several Youtube pages to be whitelisted, but the whitelisted pages are blocked too. I have a Premium membership, but the whole reason I bought this service is because it is advertised as filtering Youtube videos. I've scoured your help columns for a long time and nothing I've found has worked. Please help!

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Mobicip Support's picture

Mobicip Support Feb 16, 2017

Re: No Youtube videos are blocked, or all are blocked.

We need to look into your account to isolate the exact cause of the issue. So, please send an email to our Email Support via your registered email id and we will investigate further asap.

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L H Feb 23, 2017

It's now been 13 days since I

It's now been 13 days since I posted here about my problem. 6 days waiting for a reply on the forum, which told me to email instead. It's now been 4 days since I emailed as I was instructed. I've now been waiting 2 weeks in all for a solution to my problem. What do I need to do to get any help with this?

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Mobicip Support's picture

Mobicip Support Feb 23, 2017

Re: It's now been 13 days since I

Hello L H
We sincerely apologize for the inconvenience caused. Your issue has been escalated internally and our dev team is actively working on it. We apologize for not keeping you posted. You should have received an email update by now. Please bear with us and we will make sure that your issue is resolved asap.
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