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No Sound

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Any videos that are played through the mobicip web browser now have no sound. I was able to get sound until recently. This problem manifests regardless of where the video is coming from. Any help would be greatly appreciated. Thanks.
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Jonathan Legere Sep 3, 2017

no sound

I am currently having the same issue on my phone. Samsung galaxy s7 edge. Noticed it a couple of days ago. All other sound works through other apps. Just can't get any sound from anything through the browser. This tells me it's a problem with mobicip and not my phone. Please help us with this mobicip. Thanks in aadvance for the help.
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Dean Sep 4, 2017

I agree - just updated my son

I agree - just updated my son's android mobicip filter and now he can't listen to any audio on videos! This is bad.
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Mobicip Support's picture

Mobicip Support Sep 12, 2017

Re: No Sound

We are sorry for the trouble. Please note that our dev team is actively working on this issue and the fix will be rolled out by tomorrow.

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Mobicip Support's picture

Mobicip Support Sep 13, 2017

Re: No Sound

UPDATE: We are happy to inform you that this issue has been resolved at our end. An updated app version has been uploaded to Play store. Please update Mobicip app in your devices and check if it the issue is resolved.
We really appreciate your help and patience as we worked on fixing this.
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Andrew Belgard Sep 27, 2017

No Sound

I'm getting no audio for vimeo videos on theworshipinitiative.com using the current version of your iOS app. Actually, I just figured out that if I go to the app switcher and then back to mobicip, it starts working. So hopefully you can fix that bug. Thanks!

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Mobicip Support's picture

Mobicip Support Oct 12, 2017

Re: No Sound

Hello Andrew

We are sorry for the trouble. It appears that you contacted our Email support as well reg this issue. A support ticket has been created and our dev team is working on it. We will get back to you with an update as soon as we hear from them.

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jiwyzik Oct 14, 2017

'm getting no audio for vimeo

'm getting no audio for vimeo videos on theworshipinitiative.com using the current version of your iOS app. Actually, I just figured out that if I go to the app switcher and then back to mobicip, it starts working. So hopefully you can fix that bug. Thanks!

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