Forums:
I bought the premium service for my two ipod touches yesterday. I confirmed they are properly registered. I've done some browsing on them myself yesterday and today in the mobicip browser, and no browser history is showing up on the mobicip website when i log in. Please let me know if there is something I'm missing to turn on.
blancoal Jan 2, 2012
Some history showed up now,
Some history showed up now, but not all of it. What assurances or explanations can I get that I'm getting the whole history?
mobicipp Jan 5, 2012
Re: Some history showed up now,
We are sorry for the trouble you are having. Please note that it may take up to 30 minutes for the premium subscription to be applied to your Mobicip account. Then, it may take up to 30 minutes for the premium subscription to be applied on your device (when you use the Mobicip app on the device the next time). This may have been the lag you saw when you used Mobicip on the device and did not see the internet activity reported on the reports pages. But please be assured that once it becomes registered as a premium device, internet activity from your daughter's device will always be collected and stored in our servers. You will have access to the reports in their entirety for the last 60 days on the Reports tab.
Priya @ Mobicip Support
Guest Jan 11, 2012
Same problem for three weeks
I have the premium service, too, and have verified mobicip is running on my phone. However, the history hasn't updated since December 24. I had recently added a new device and renewed the subscription, and it was working fine. Now I'm only getting the history on the new device and one of the original devices. The other originally registered phone is not recording the history.
mobicipp Jan 14, 2012
Re: Same problem for three weeks
We sincerely apologize for the trouble you are having. Please send us an email to Mobicip Support with your Mobicip-registered email id and we will investigate this issue asap. We have thousands of users who use our app and our premium subscription every day without any issues. We suspect that the premium subscription may have been picked up by the wrong device and hence you are not able to view the history on the original device that was intended to have the premium subscription. Please send us an email and we will make sure that the premium subscriptions are assigned to the right devices.
Priya @ Mobicip Support
mobicip user Nov 27, 2012
report problems
The history is not always showing up online. The phone was used on the 25 of November to look up our bank account info but it doesn't show up on the report. Will it not show because it's a bank? Since then we typed in some websites and those showed up on the report but the bank website is still not showing up. Why?
Mobicip Support Dec 5, 2012
Re: report problems
We apologize for the delay in getting back to you. Please note that the entire list of websites visited through Mobicip app will be listed in the reports page. We may need to look into your account settings to identify the cause of the issue. Please let us know your registered email id or contact our Mobicip support via your Mobicip - registered id and we will proceed further accordingly.
bob Feb 18, 2014
histro
Suren Feb 27, 2014
Re: histro
Bob, absolutely! When your son clears the history in the browser on his iPad, it will only remove it locally. The actual browsing history captured by the filter will be available for review in your reports. The activity reports can be accessed online at mobicip.com or using the Monitor app (on iOS).
Brenda Apr 13, 2016
All websites visited are not showing up.
Same problem as the OP. The IPAD I'm tracking shows a few websites visited but when I click on 'More"...nothing loads.
Mobicip Support Apr 17, 2016
Re: All websites visited are not showing up