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Nick websites and hate.com

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  • Internet Safety Resources
I just set up my daughters iPod touch and on the elementary level none of the nick sites would come up. Nick jr. Was about it. Iswti he'd to the high school level and the same thing. Whenever I set up parental controls on a computer, one of the sites I put in is hate.com. It comes up in your browser. I can't get nick but I can get Hate.com.
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Suren's picture

Suren May 13, 2009

Thanks for the feedback

Hello Jonemmet

Thank you for contacting Mobicip. We are sorry that you are having trouble using Mobicip. I am sure we will be able to resolve it soon.

We constantly evolve our filtering policy and algorithm based on feedback from users and parents. We are looking into the false positive and false negative you have reported. We will post an update as soon as it is resolved.

Meanwhile, an update has been submitted to Apple that will allow customization of filtering policy and monitoring of Internet usage. Once this version is available, you will be able to add or delete websites yourself and control the policy settings.

Hope this answers your question.

Thanks
Mobicip Support Team
support@mobicip.com
http://www.mobicip.com/helpdesk

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Guest Jul 19, 2009

Webkinz

Why is the Webkinz and Build A Bear websites not allowed in your browser?  I have my childs iPhone set up at the middle school level.

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Suren's picture

Suren Jul 28, 2009

Re: Webkinz

As you know, Mobicip's filtering policy is based on US K-12 school recommendations. Online gaming and shopping sites are blocked by default according to the school settings. While it is effective and meets the needs of most parents, it is a one-size fits all filtering policy and may not be applicable to everyone.

We do allow individual parents to adjust the filtering policy for their children. To do so, you will need to purchase the Mobicip.com Premium subscription service. Simply login at www.mobicip.com and click Settings > Devices > Upgrade Now.

Please let us know if you have any additional questions.

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Jaws Feb 26, 2014

Function

I like mobicip but it over blocks for instance I typed in garagedoors and it blocked it, I was very supried with the filtering level.

 

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Suren's picture

Suren Feb 27, 2014

Re: Function

Sorry for the trouble you're having. It will be best if you contact support(at)mobicip.com and report the issue. You see, filtering can be subjective and based on the filtering policy configured by the administrator for your account. If you contact us with the registered username, we should be able to troubleshoot and either

  • fix the problem or
  • let you know what needs to be changed in your filtering policy.
  • reply

Hi123 Feb 26, 2014

Usage

How come I can't get YouTube on mobicip and it kind of over blocks a little

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Suren's picture

Suren Feb 27, 2014

Re: Usage

Sorry for the trouble you're having. YouTube is indeed allowed at all filtering levels, with the elementary level being the most restrictive.

It will be best if you contact support(at)mobicip.com and report the issue. You see, filtering can be subjective and based on the filtering policy configured by the administrator for your account. If you contact us with the registered username, we should be able to troubleshoot and either 

  • fix the problem or 
  • let you know what needs to be changed in your filtering policy.
  • reply

Hi123 Feb 26, 2014

Usage

Why does mobicip block spark notes I thought that was supposed to be educational

  • reply
Suren's picture

Suren Feb 27, 2014

Re: Usage

Sorry for the trouble you're having. It will be best if you contact support(at)mobicip.com and report the issue. You see, filtering can be subjective and based on the filtering policy configured by the administrator for your account. If you contact us with the registered username, we should be able to troubleshoot and either 

  • fix the problem or 
  • let you know what needs to be changed in your filtering policy.
  • reply

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