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Network Whitelisting

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  • Whitelist IP

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  • Technical Support

I am trying to get network whitelisting working on my mobile devices such that when at on my home network they are protected by my UTM device, rather than Mobicip.

I have tried adding the specific internal IP address of my devices (192.168.x.y) and network range (192.168.x.y/255.255.255.0) to the whitelist under the control panel, but when I test with a URL that I know will be blocked it is the Mobicip block page not my UTM block page that is being presented leading me to believe that the whitelisting is not working.   what am I missing ?

Additionally, I have implemented https scanning which requires the deployment of custom certificates.   Despite having added them as root to my android device the Mobicip browser (based on Firefox ?) reports websites as being un-trusted.   is there any way to trust custom certificates within the Mobicip browser?

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Mobicip Support's picture

Mobicip Support Mar 23, 2017

Re: Network Whitelisting

We need to check your account settings to make sure that you have exempted your network in proper format. So, please send an email to our Email Support via your registered email id and we will investigate further asap.

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