Forums:
OK, this has probably been asked a thousand times but I cannot figure it out.
I purchased the $4.99 mobicip app for my son's iPad, Son #1. When under the settings for mobicip on his iPad it displays Son #1 as the user. Perfect.
I then purchased the app again for $4.99 on Son #2's iTouch. I used the same iTunes e-mail account (mine) for both. The mobicip settings for Son #2 displays Son #1 as the user. I logged into mobicip.com and made sure that both Son #1 and Son #2 are there, which they are, each assigned to their own device. However, I cannot get the settings to change when running either mobicip app on either device in order to assign the proper user to each.
What am I missing here?
Suren May 25, 2011
Re: Multiple Users/Multiple Devices
6crnbnh
Since you are a Premium subscriber, you have the ability to setup multiple child user profiles in your account. To assign a device to a specific user, launch Mobicip on the device, then touch the info button and select Settings to set the child user for the device.
You will be required to enter your username and password to enable the change.
You should be all set.
Note: Even after the user - device association is setup on the device, you will continue to see two devices listed under the first (default) user profile in your Settings > Users page. You will also see the second user profile now associated with the correct device. You can safely ignore the discrepancy as it will automatically get corrected in a few days.
Please let us know if this resolves the problem. Otherwise we will be happy to assist further.
Mobicip Support
Guest Jul 22, 2011
Multiple Users/Multiple Devices
I am interested in the Mobicip product but want to understand how multiple device charges. If we purchase the premium package for our desktop, will we have to purchase another for an ipod touch or iphone?
Thanks
mobicipp Jul 25, 2011
Re: Multiple Users/Multiple Devices
Yes, you are correct. Our premium subscription is priced on a device basis and you need to purchase as many subscriptions as the number of devices that you wish to protect. So, you need to purchase one for your Windows device and one for your iPhone separately.
For your Apple devices, you can purchase the Mobicip Safe Browser app (not the premium subscription) on the iTunes app store just once and you can install it on any number of devices in your household for no additional charge by using the same iTunes account or by using Apple's Homesharing feature.
Mobicip Support
Guest Dec 13, 2011
Homesharing apps
Can you maybe post or link to some page that explains how to homeshare apps? I always understood that content (music etc) can be homeshared but not apps. I have a PC with 2 user accounts (for my daughters) and have set up separate appleids, to save trouble in the future, but I am not sure this was the right way to go since it now seems that I have to buy software twice !
Mobicip Support Dec 13, 2011
Re: Homesharing apps
Yes, you are correct. If you purchase the same app through different iTunes accounts, you will be charged through each account i.e twice for the same app.
If you have multiple iTunes accounts in your household with each device sync'ed with a unique iTunes account, you can still purchase music and apps once and use it across all the devices. The setup for this Home Sharing feature is a little more involved. Please follow the instructions in this tutorial from Apple's support website.
http://support.apple.com/kb/ht3819
Please let us know if this answers your question and addresses your concern. Otherwise we will be happy to assist further.
Mobicip Support
Maria Aug 30, 2016
I already followed all this
I already followed all this steps and still I can't assign my iPhone to the user profile... Is there another way of doing it?
Mobicip Support Sep 8, 2016
Re: I already followed all this
Guest Jun 7, 2011
How do i change a setting on one device to another registered?
I purchased Mobicip for 2 iTouches, one for an elementary setting and one for a high school setting. Both devices are set for the elementary setting. How do I change my high schoolers setting to his instead of his elementary brother's setting. I tried opening the Mobicip app and going into settings and it is listed as the elementary and I cannot figure out how to change it from the iTouch or online in the premium settings. Please help.
mobicipp Jun 22, 2011
Re: How do i change a setting on one device to another...
We are sorry for the trouble you are having. You may need to create a new child user for setting a different filtering level for your child. Please login at www.mobicip.com >> go to Settings >> Users in the left panel >> click on the green button 'Add Another User' >> Set child user name and select the level as High School Level >> then click okay. Please allow 45minutes to one hour for this change you made on the web monitor to reflect on the device. Then launch Mobicip on the device >> touch the info icon 'i' at the bottom right corner and touch Settings. You should now be able to see the new child user displayed in the screen that follows. Select the appropriate child user that you have set at the High School level. You will need to enter your user name and password to enable this change.
Please let us know if this answers your question and resolves the issue. Otherwise we will be happy to assist further.
Mobicip Support
Guest Jun 29, 2011
Match second premium user with device after second buy premium
Hello,
How can I match my second device with my second premium Mobicip user, that I bought yesterday under the parent account.
Thanks,
Theo (maheijboer@fia-advies.nl)
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