Multiple parental control

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Technical Support

I have two sons, one has an iPhone the other a Sony android. I need a very simple guide as to how to use mobicip on their devices. I have signed up, and activate the account on the I phone. What else do I do.

have to say this looks like a great product, but I'm struggling with its ease of use and set up. Trying to restrict the kids time means me spending all day on mine!

Mobicip Support Jan 12, 2016

Re: Multiple parental control

We apologize for any inconvenience caused. Please check the 'Device Setup' part in our Mobicip Support Page and it should take you to the tutorials for setting up Mobicip on various platforms.

Renee Jan 16, 2016

Multiple Parental Control

I am on a 3 day trial of Premium, and along with Gita, finding the setup a little frustrating and the instructions lacking. On the support page, it does tell me how to set up the first user on a chromebook. It does not tell me how to set up a second child. Can you please explain further? Thanks.

Mobicip Support Jan 19, 2016

Re: Multiple Parental Control

Hello Renee

We apologize for any inconvenience caused. As you may already know, the very first account used to login on a Chromebook is designated as the 'Owner' account, which has special privileges. You may want to login using your own Google/Gmail account the first time on a new Chromebook to ensure that you retain the 'Owner' privileges.

To setup Mobicip extension on a different account, logout of the current one; login using the Gmail account that you wish to monitor/filter (your child's email) and download extension like you did for the first user. You can then follow the same setup steps that are mentioned in our tutorial for this user as well.

jm Jan 27, 2016

Main user

Also is there any danger of setting this up for the main user account?

Mobicip Support Feb 1, 2016

Re: Main user

The main account or the owner account will have special privileges like the ability to create another user. This way the user can easily create another account and bypass Mobicip. This is the reason why we insist on creating a separate supervised account in your Chromebook for your kids and enable Mobicip extension for that account.

Joseph Baxter Apr 5, 2016

Supervised or Not Supervised

According to the guide, http://content.mobicip.com/content/how-setup-parental-controls-chromebook, one is NOT supposed to use supervised accounts.... Is that no longer accurate? If it IS accurate, how do you stop other accounts from uninstalling the mobicip plugin?

Mobicip Support Apr 5, 2016

Re: Supervised or Not Supervised

Hello Joseph

Yes, you are right. We suggest that you avoid using supervised accounts for your kids as it has some advanced privileges like ability to create a new account, disable an extension...etc. You can make sure that access to extensions page is blocked by clicking on the Mobicip icon and checking the box next to 'Block Extension page' option. This step has been mentioned at the end in the tutorial you cited.

Joseph May 14, 2016

Supervised or Not Supervised

The Chromebook doesn't get past step 2 of the tutorial. So I never see the certificate request for HTTPS. WHen I click on the mobicip icon, nothing happens.

The browser cannot do anything....it is stuck on "Loading..." All sites are unable to load--no blockpage, just loading forever.

Mobicip Support May 16, 2016

Re: Supervised or Not Supervised

Hello Joseph

Please send a screenshot of the page to our Email Support and we will investigate further asap.

We really appreciate your help and patience as we work towards your satisfaction.