Monitor facebook use via downloaded facebook app?

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Technical Support

Can MOBICIP be used to monitor exchanges on social networking sites such as facebook? My son has downloaded the facebook app onto his touch, is there any way to get mobicip to report his use of facebook even if it isn't accessed through the browser? or do I need to remove the facebook app and get him to access facebook through the mobicip?

Suren Dec 21, 2009

Possible if accessed through Mobicip browser

tipidave1

Unfortunately, Apple doesn't allow third-party apps to access the activity through other apps on the device. What you are suggesting is possible if you allow facebook to be accessed through the Mobicip browser and not otherwise.

Mobicip Support

Ross Raifsnider Oct 29, 2012

Speeding up Mobicip when accessing Facebook

Is there a way to speed up the access of Facebook when going through Mobicip?

Mobicip Support Dec 29, 2012

Re: Speeding up Mobicip when accessing Facebook

Hello Ross,

We sincerely apologize for the delay in getting back to you. Please let us know the following and we will guide you further accordingly:

* the device you are using Mobicip on

* the version of your device

* OS version running on the device

* free space available in your device.

Please note that Mobicip 3.0 only works on devices with iOS 4.0 and above. The reason is that many features that we have incorporated in this new version to make the app robust are available only on iOS 4.0 and above.

Also, can you please let us know the region where you are located as this could be a reason for the lag? We have filtering servers set up in different parts of the world and if your location is not closer to our servers, there may be a lag. Based on your feedback and feedback from other users who report the same issue from your area, we will consider adding a server in your region especially if we hear that the app's performance is significantly affected.

Mobicip Support

Em Apr 14, 2013

Facebook chat

HI - if we access FB through the mobicip webrowser there is no chat function available - can you suggest how we can get around this? Thanks

uma Mar 20, 2014

Re: Facebook chat

Em,

We are sorry for the trouble you are having. Please note that the Facebook chat is not available on a mobile website even through the default browser Safari. In order to access the Facebook chat please visit the desktop site.

Please let us know if we can be of further assistance and we will be happy to help.

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