Monitor apps on iPhone doesn't work

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Technical Support

I installed the certifacte on the childs iphone as instructed. When I open the Apps Monitor in the dashboard and select the childs name I receive the following error "To enable this feature, you'll need to install a "profile" on the device named..." I have the profile on the phone and dashboard with the same title. Any suggestions?

Mobicip Support Sep 29, 2016

Re: Monitor apps on iPhone doesn't work

We suggest that you try to reinstall the profile again and check if it works fine now. Please launch Mobicip browser app on the device > touch anywhere on the screen > touch the action icon on the bottom tray that appears (an icon with small arrow in it) > then touch on gear icon for settings > scroll down to 'App Monitor Setup' and click on 'Reinstall'at the top right corner. Please make sure that Safari is enabled in the device before you start the process. Once done, you can disable Safari back.

If the problem still persists, please send an email to our Email Support via your registered email id and we will investigate further asap.

Guest Oct 4, 2016

It would be extremely helpful

It would be extremely helpful if you added this information to the "How To Monitor Apps" informatonal page. I searched for hours for a tutorial because the images displayed for install the app monitor do not match appears on the iPhone 6s.

Karen Paculba Feb 4, 2018

Finding the settings icon on iPhone

I agree with this other parent - please update the actual website with this info - I was searching for quite some time. I never knew that icon with the arrow would pull up another set of icons - including the essential settings/gear icon needed to set up a profile.

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