Monitor Apps doesnt install profile

We sincerely apologize for the delay in getting back to you. We were dealing with extremely high volume due to the holidays and hence the delay. Our dev team is actively investigating the issue and we will keep you posted on any updates regarding this. Unfortunately, the issue is a little more complicated than what we believed earlier and hence the delay in resolving it.

Please bear with us and we will make sure that your issue is resolved asap.

Danielle Guess Jan 4, 2015

The change you wanted was rejected

I'm trying to set up a second device for a second child - and am not able to log in through safari or mobicip browser, so I'm completely unable to set up a profile for the second device. I paid for the premium app and can't use it. Please help!!

Mobicip Support Jan 20, 2015

Re: The change you wanted was rejected

Hello Danielle,

A temporary glitch in our server could have caused the issue. We suggest you to give one more try and check if it works now. If the issue still persists, please let us know and we will investigate further asap. We appreciate your help and patience as we work towards your satisfaction.

anthony Jan 21, 2015

App monitor install. The change you wanted was rejected

Im having the same issue, i cant login to my account on my sons ipad mini to install the app monitor. Im going through safari and cant login on his, I tested it on my iphone 6 logged in and installed the app monitor without any problem. Why cant i do it on the Device i need it on??

Mobicip Support Jan 29, 2015

Re: App monitor install. The change you wanted was rejected

Hello Anthony,

We see that you have already contacted our Email Support reg this concern. We sincerely apologize that it is taking longer than we thought to investigate the issue. Our dev team is actively investigating the issue and we will keep you posted on any updates regarding this.

Keith Mar 15, 2015

The change you wanted was rejected

Problem solved: ios settings, safari, block cookies = Change to "Always allow."

The Mobicip website requires cookies in order to log in. But the default cookie setting for ios 8 is "Always block". Switch to Always allow, and you're good to go for this website and others that don't work correctly without cookies.

(Do I get a discount for solving the mystery... or at least give me a cookie.)

SkuchieGirl Feb 8, 2016

THANK YOU!

I was so frustrated. Thank you Keith! This was THE ANSWER!

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