Mobicip | Monitor Apps doesnt install profile

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Technical Support

i use Safari ....i get "the change you wanted was rejected"

i use chrome or mobicip and it downloads profile and doesnt know what to do with it because there is no profile manager installed.

I am very bothered that i just purchased this and it already is being glitchy.

original postee Dec 28, 2014

Still no response from

Still no response from support

Mobicip Support Dec 30, 2015

Re: Monitor Apps doesnt install profile

We sincerely apologize for the delay in getting back to you. We were dealing with extremely high volume due to the holidays and hence the delay. Our dev team is actively investigating the issue and we will keep you posted on any updates regarding this. Unfortunately, the issue is a little more complicated than what we believed earlier and hence the delay in resolving it.

Please bear with us and we will make sure that your issue is resolved asap.

Danielle Guess Jan 4, 2015

The change you wanted was rejected

I'm trying to set up a second device for a second child - and am not able to log in through safari or mobicip browser, so I'm completely unable to set up a profile for the second device. I paid for the premium app and can't use it. Please help!!

Mobicip Support Jan 20, 2015

Re: The change you wanted was rejected

Hello Danielle,

A temporary glitch in our server could have caused the issue. We suggest you to give one more try and check if it works now. If the issue still persists, please let us know and we will investigate further asap. We appreciate your help and patience as we work towards your satisfaction.

anthony Jan 21, 2015

App monitor install. The change you wanted was rejected

Im having the same issue, i cant login to my account on my sons ipad mini to install the app monitor. Im going through safari and cant login on his, I tested it on my iphone 6 logged in and installed the app monitor without any problem. Why cant i do it on the Device i need it on??

Mobicip Support Jan 29, 2015

Re: App monitor install. The change you wanted was rejected

Hello Anthony,

We see that you have already contacted our Email Support reg this concern. We sincerely apologize that it is taking longer than we thought to investigate the issue. Our dev team is actively investigating the issue and we will keep you posted on any updates regarding this.

Keith Mar 15, 2015

The change you wanted was rejected

Problem solved: ios settings, safari, block cookies = Change to "Always allow."

The Mobicip website requires cookies in order to log in. But the default cookie setting for ios 8 is "Always block". Switch to Always allow, and you're good to go for this website and others that don't work correctly without cookies.

(Do I get a discount for solving the mystery... or at least give me a cookie.)

SkuchieGirl Feb 8, 2016

THANK YOU!

I was so frustrated. Thank you Keith! This was THE ANSWER!

Bristol Nov 18, 2015

Unable to install profile on iPhone6s

I've tried and tried to install profile on iPhone6s so that we can monitor the apps, but it doesn't do anything. I followed the instructions as outlined on the device setup. Please help!

Mobicip Support Nov 18, 2015

Re: Unable to install profile on iPhone6s

Hello Bristol

We believe that you are having the latest version of Mobicip app available on on your device. Please try to install the profile again one last time and check if it works fine now. Please launch Mobicip app on the device > click on gear icon for settings > scroll down to 'App Monitor Setup' and click on 'Take a Tour' for step-by-step instructions. Please make sure that Safari is enabled in the device before you start the process. Once done, you can disable Safari back.

If the problem still persists, let us know the exact steps you follow to install the profile and we will investigate further asap.