Forums:
Mobicip was working fine for the first few days of service, then suddenly stopped logging browsing history for all account. I've tried refreshing, resetting restrictions, editing device data, etc. but nothing has helped. Is there any way to re-establish this service without needing to reinstall everything?
Suren Jan 9, 2010
Registered devices not being used
It appears that you have 3 devices registered using your account. Two of these devices have been registered to use the Premium subscription service, but the third device is registered as a non-Premium device. It appears that your most recent access has been from the non-Premium device, and that is why it is not being logged in the activity reports.
If your device has been replaced or if you would like one of the Premium subscriptions to be transfered to the third device on your account, we can certainly do that. Otherwise, please launch Mobicip on the protected devices and the reports should show up correctly.
Let us know if this resolves the problem.
PS: Because this is a public forum, we have not mentioned the device names. We will send you an email directly to give more clarity.
Mobicip Support
Guest Jan 12, 2010
I have the same problem. No
I have the same problem. No logs. But I only have 1 device. It was replaced on 08.01.10 and since then there have been no websites on the report page.
I would like the premium subscription for that one device please, and asap.
Suren Jan 13, 2010
How to transfer my Premium subscription to a new device?
You are right. When you replace the device, the Premium service is not transfered to the new device automatically. Please send an email to support(at)mobicip.com from your registered email address and we will take care of the transfer asap.
Once transfered, all your Premium features should be applied to the new device.
Mobicip Support
Guest Jan 16, 2010
Not logging
Mine is doing the same thing. I just bought Mobicip on 1/3/10 and it worked the 3rd and the 9th. They are the only 2 dates that are logged. He has used it 1/4, 1/15 & 1/16.
Suren Jan 16, 2010
Please contact us with your username
It is very unusual for activity logs to be missing. Usually the problem is that there hasn't been browsing activity using Mobicip, or the Premium subscription was not applied to the right device.
We can quickly diagnose the issue and give you better guidance if you can give us your username i.e. Your email address. Please contact us via email at support(at)mobicip.com and we can help you fix this.
Mobicip Support
Guest Jan 18, 2010
Mobicip parent access stopped logging browser history
I'm having the same problem. I purchased the premium program January 5. I noticed that the browsing history is missing the last week. Under "Manage Registered Devices", my son's iPod Touch shows along with "Last Reported 11 Jan 10 7:02 p.m." What does this mean?
Suren Jan 18, 2010
Please Contact Mobicip Support
It is very unusual for activity logs to be missing. Usually the problem is that there hasn't been browsing activity using Mobicip, or the Premium subscription was not applied to the right device.
We can quickly diagnose the issue and give you better guidance if you can give us your username i.e. Your email address. Please contact us via email at support(at)mobicip.com and we can help you fix this.
Mobicip Support