Mobicip | Mobicip has no YouTube support

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Technical Support

My daughter has tried numerous times to log into her YouTube account to watch her favorite YouTubers and is rejected with a "Something went wrong" or "Too many HTTP directs" message. As YouTube is the only account she has to not only watch educational but fun videos , we find it interesting that there is no current support system considering Mobicip's adaptability and good work. We would appreciate any help.

Mobicip Support Sep 12, 2017

Re: Mobicip has no YouTube support

This issue has been resolved and update rolled out few days back. Please update or reinstall the app and it should work.

Jane Zappia Jan 7, 2018

Google Hangout

I have typed and blocked hangout.google.com and it still goes there. Driving me nuts. I would attach a picture to show my black list but I don't see that an attachment is an option here.

Jane Zappia

Mobicip Support Jan 22, 2018

Re: Google Hangout

Hello Jane

There could be several reasons why your Premium settings are not working on the device. We need to look into your account settings to isolate the exact cause of the issue. So, please send an email to our Email Support via your Mobicip - registered email id and we will investigate further accordingly.

Lbergin Feb 2, 2018

Youtube not being blocked

I have tried several times to make a new thread/topic but I was unable to. So now I am hoping that this works.

I am finding that students can still access youtube. I have tried both clicking the YouTube button under the profile settings AND specifically adding youtube.com to the blacklist.

The computers are Windows 10 and the browsers are Google Chrome.

They are signed into the computer via the schools domain.

I have Mobicip Active Directory on my computer and use that.

The web filter does work for blocking porn and other categories, but is letting youtube work fine.

Mobicip Support Feb 8, 2018

Re: Youtube not being blocked

Hello Lbergin

We need to look into your account settings to isolate the exact cause of the issue. So, please send an email to our Email Support via your registered email id and we will investigate further asap.

Kat Apr 9, 2018

App Monitoring

I thought I would be able to monitor my son‘s usage of the apps on his phone, but it appears that the only real monitoring happens through the Mobicip browser. Is this true? When the dashboard says that the device was used an hour ago, is that just for internet or apps?

Mobicip Support Apr 15, 2018

Re: App Monitoring

Hello Kat

Our App Monitoring feature enables you to keep track of the apps being downloaded onto your kid's devices without manually checking the kid's device every time. This way you can make sure that Mobicip is the only window left for filtered internet access.

You can review what apps are being installed on each of your devices through the Apps tab; Instantly review the rating, price and category of the app on the App Store. We are working on a feature that will send you alert when a new app is downloaded. We will keep you posted on this feature.

The last reported date/time indicates the time that Mobicip app ast connected to internet.