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Mobicip browser

Tags: 

  • logout problems
  • login
  • iOS
  • iPhone

Forums: 

  • Technical Support

My child's iphone is logged out of mobicip several times a  day, forcing me to log in again, But in a few hours she is logged out again, and can no longer use the web browser. This makes it utterly useless, as she cannot use the web browser if I am not around to log log her in every few hours.  I cannot keep logging her in every time she uses the web browser, and I cant give her my mobicip credentials to log in herself. please tell me there is a fix for this...you need to have child logins for each device. 

If this cannot be fixed I want my money back as this is entirely useless. 

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Mobicip Support's picture

Mobicip Support Aug 10, 2015

Re: Mobicip browser

We are sorry for the trouble. If setup correctly, you will need to login and enable the Mobicip browser only once. It will automatically remember the credentials and authenticate during subsequent sessions.
 
If login is prompted every time, it means that either the password has changed or there is some kind of connection error. Please let us know if the issue is still persistent, and provide a couple of time-stamps when it happened. We will investigate it immediately. You can send an email to our Email Support with these info.
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