issue in installing mobicip certificate on the second iphone (worked with the first iphone)

Forums:

Technical Support

Dear Sirs,

I have two devices I want to manage with my premium subscription: iPhone 5s and iPhone 5.

On iPhone 5s I installed the app and also the certificate and I see it registered in mobicip web dashboard (including apps monitoring)

On the second iPhone it is failing th einstallation of the certificate: it is always saying please enable Safari, but safari is enabled.

I also tried to remove every apple restriction, reboot but still when I try to install the certificate mobicip app is telling me to enable safari to continue with app monitor profile installation

Can you please help me

regards

ianna

Mobicip Support May 9, 2017

Re: issue in installing mobicip certificate on the second iphone

Hello Ianna

We have created a support ticket for your issue. We have requested our dev team to look into this case and will get back to you with an update as soon as we hear from them.

Mobicip Support May 11, 2017

Re: issue in installing mobicip certificate on the second iphone

We created a support ticket for your issue and forwarded it to our dev team. Can you please forward us the screenshots of the specific error message and the apps you have on the device (screenshots of the homepage) for further investigation?

You can send it to our Email Support via your Mobicip - registered email id.

Tags:

Forums: