Forums:
I hope you can help me. I recently installed Mobicip on my daughter's Ipod Touch. The browser works just fine from the device. However, the reports I receive from Mobicip are blank and the online account says there has been no web browsing activity. I know that is not the case since I have done some of my own browsing with her device.
I tried to login to Mobicip from the Ipod, thinking that might cause the device to "synch" with the online account but I keep getting an error.
Are there some specific steps I need to take in order to link the device to the online service? Thanks.
Suren Mar 17, 2010
Re: Ipod Touch Not Linked with Mobicip Account
jpflumjr
Sure, we can help you here.
You wrote
>> I recently installed Mobicip on my daughter's Ipod Touch. The browser works just fine from the device.
followed by
>> I tried to login to Mobicip from the Ipod, thinking that might cause the device to "synch" with the online account but I keep getting an error.
It seems like there is some misunderstanding about how the Mobicip service works. Mobicip's Safe Browser app on the device is actually an alternate browser for the Safari Mobile browser on the iPhone or iPod Touch. We recommend that you disable Safari and setup other parental control restrictions, and leave Mobicip as the default browser on the device. The Mobicip.com Premium service records the browsing history and makes it available when you login at www.mobicip.com, but only if you use Mobicip's Safe Browser as the Internet browser on the device.
Now, going back to the error you mentioned:
>> I tried to login to Mobicip from the Ipod, thinking that might cause the device to "synch" with the online account but I keep getting an error.
Can you describe what exactly the error is? Do you see a login failure? Is it some other kind of error? Please clarify and we are confident that we can resolve the issue and get you going asap.
Mobicip Support
Guest Mar 21, 2010
Mobicip Experts, Thanks for
Mobicip Experts,
Thanks for the help. I do have Safari disabled and am using Mobicip to access the web.
When I get to the Mobicip site and try to see "devices" I get an error that says:
"We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly."
I can log in to my account but I can't see any of the history on the browsing.
Suren Mar 21, 2010
Re: ipod Touch Not Linked with Mobicip Account
jpflumjr
We are sorry that you are having trouble using Mobicip. From your description, this does sound like an error on our website. Please bear with us as we investigate the problem. You should receive a direct email about this issue as well.
Mobicip Support
Suren Apr 20, 2010
Re: ipod Touch Not Linked with Mobicip Account
Update: For the benefit of other users, this issue has since been resolved. It was a temporary glitch in the web portal that doesn't occur anymore.
If you do encounter a message like this, please contact us immediately at support(at)mobicip.com or call us at 805-380-5687.
Mobicip Support
cyclops May 2, 2010
I have the same problem with my daughters Iphone
I just purchased the premium service. I have the same problem also. So this issue is still there.
Suren May 3, 2010
Re: I have the same problem with my daughters Iphone
Hello cyclops
We are sorry for the trouble you are having. For some reason, the web application seems to have had problems when you tried to access it. It is most likely due to an expired session. Here is how you can resolve it.
Close the browser and start it again. Visit www.mobicip.com. If you are already logged in, click logout, then log back in. This should resolve the temporary problem you were having. If you continue to see the error or if it is repeatable, please contact us immediately at support(at)mobicip.com.
Please be assured that we track all such problems and resolve it behind the scenes.
Mobicip Support
Guest May 16, 2010
iPad
I am having the same issue, only with my iPad. Everytime I try and access the device tab I get the error mentioned above. Note this is from the mobicip app on my iPad. However when I log on using another computer, my device appears but still has the upgrade option.
Suren May 17, 2010
Re: iPad
We are aware of the problem with the Device page on iPad. There is an issue with the browser and user agent, and the website is getting confused about whether the device is an iPhone. We have fixed this problem and are in the process of testing and rolling out the fix. Please bear with us and the issue should be resolved soon.
As for the Premium purchase not being applied correctly, we will not be able to troubleshoot further without knowing your registered email address. Please send an email to support(at)mobicip.com from your registered email address and we will be able to trace your account and purchase.
In general, we have seen this problem when Mobicip has not been used from the device since the Premium upgrade was purchased. Simply launch Mobicip on the device and the subscription should be applied and the notice will disappear from the devices page.
Mobicip Support
Guest Sep 11, 2011
I cannot see a report
Hi...I am having the same problem too...When I log in...there is no recordings of usage but I know there has been activity...
Mobicip Support May 7, 2018
Re: I cannot see a report
We are sorry for the trouble you are having. You are absolutely right that it looks suspicious if there is no Internet activity generated for your device. We recommend that you check the following:
1. Has the device been setup correctly?
If setup correctly, the default Safari browser should be disabled and Mobicip should be the only browser available on the device. You can ensure this by following the steps outlined in this tutorial.
http://content.mobicip.com/content/how-setup-parental-controls-iphone-ip...
2. Is there any alternate browser installed?
If the restrictions are not setup correctly, it is possible to install an alternate browser. Please read these articles and FAQs where other parents have asked similar questions and we have offered our recommendations.
http://content.mobicip.com/content/how-setup-parental-controls-iphone-ipod-touch
http://content.mobicip.com/content/now-theres-bing-app
3. Is there browsing activity on the device?
Sometimes it is possible that the user may not have accessed the Internet on the iPod Touch using Mobicip during the week or two weeks. To check this, launch Mobicip on the device yourself and browse to a couple of websites, allow about 15 min, then login at www.mobicip.com and select Reports. Select All websites to see if your browsing has been recorded. If the reports are populated correctly, it means Mobicip is working as expected and one of the other problems above may have occurred.
If you have tried all 3 steps above, and you are still having problems, please let us know and we will investigate further asap. Also, please let us know your Mobicip-registered email, so that we can look into your account and isolate the cause faster.
Mobicip Support