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Install problem on Windows 10

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  • Technical Support

When installing on windows 10, I get the error message;

"certutil2.exe - System Error.  The program can't start because MSVCR100.dll is missing from your computer. Try reinstalling the program to fix this problem."

This has happened on two different windows 10 computers.

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Mobicip Support's picture

Mobicip Support Mar 7, 2017

Re: Install problem on Windows 10

We are sorry for the trouble.
The error you see is actually not related to Mobicip. msvcr100.dll - this dll file may be either missing or corrupt in your system and that is the cause of the issue.
Please download the following packages and install in your system:
https://www.microsoft.com/en-us/download/details.aspx?id=5555 (Microsoft Visual C++ 2010 Redistributable Package (x86))
https://www.microsoft.com/en-us/download/details.aspx?id=14632 (Microsoft Visual C++ 2010 Redistributable Package (x64))
 
If the packages are already there in control panel, they may be corrupt - so uninstall them first and install freshly from above links. 
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