Install problem on Windows 10

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Technical Support

When installing on windows 10, I get the error message;

"certutil2.exe - System Error. The program can't start because MSVCR100.dll is missing from your computer. Try reinstalling the program to fix this problem."

This has happened on two different windows 10 computers.

Mobicip Support Mar 7, 2017

Re: Install problem on Windows 10

We are sorry for the trouble.

The error you see is actually not related to Mobicip. msvcr100.dll - this dll file may be either missing or corrupt in your system and that is the cause of the issue.

Please download the following packages and install in your system:

https://www.microsoft.com/en-us/download/details.aspx?id=5555 (Microsoft Visual C++ 2010 Redistributable Package (x86))

https://www.microsoft.com/en-us/download/details.aspx?id=14632 (Microsoft Visual C++ 2010 Redistributable Package (x64))

If the packages are already there in control panel, they may be corrupt - so uninstall them first and install freshly from above links.