Improving performance by speeding up site load times

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Technical Support

Ever since installing mobicip on a Windows 10 PC, I'm noticing substational delays in loading all websites. It is ridiculus to have to wait up to a minute each time a website loads.

Is there anyway that mobicip can be configured to improve the speed that websites load?

Shelly Dec 14, 2016

slow

I am experiencing the same significant time delay when loading websites. I just signed on with mobicip, and considering cancelling it. I have the best router and modem, excellent internet speed with my provider.

Mobicip Support Dec 15, 2016

Re: slow

Hello Shelly

We need more info and log files from your computer for further investigation. So, please send an email to our Email Support via your registered email id and we will guide you further accordingly.

Thomas c Feb 21, 2017

Did you solve this problem? I

Did you solve this problem? I just installed mobicip on a MacBook. The browser works fine for a while and then it simply will not load any website. I can ping these website and verify there is no problem connecting to these websites. The problem is on mobicip. The MacBook needs to be rebooted to make browser working again.

If there is a common solution to this, please share/post the solution.

Mobicip Support Feb 23, 2017

Re: Did you solve this problem? I

Hello Thomas

There could be several reasons causing this issue. We need to look into your account settings and device info for further investigation. So, please send an email to our Email Support via your registered email id and we will investigate further asap.

Jacob Jul 6, 2017

Same. Win10 just installed

Same. Win10 just installed Mobicip and the load times are awful.

Mobicip Support Jul 9, 2017

Re: Same. Win10 just installed

Hello Jacob

Please note that the performace is expected to be slower, but it should be marginal. The marginal slowness is due to the fact that Mobicip is always scanning and filtering objectionable content while you are browsing.

Can you please let us know the Mobicip version running on your device and the region where you are located as this could be a reason for the lag? We have filtering servers set up in different parts of the world and if your location is not closer to our servers, there may be a lag. Based on your feedback and feedback from other users who report the same issue from your area, we will consider adding a server in your region especially if we hear that the performance is significantly affected.

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