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How do I move device from 1 child to the other?

Tags: 

  • profile
  • Device

Forums: 

  • Technical Support

I added my daughter's device under my son's name, because I was not able to see my daughter's profile, even though I updated the profile and pushed it out.

Now I cannot figure out how to move the device from my son to my daughter, or how to change the profile on the device.

 

Please help!

Thank you.

Roni

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Mobicip Support's picture

Mobicip Support Jan 20, 2015

Re: How do I move device from 1 child to the other?

Hello Roni,
Please note that the device - child user mapping has to be done at your end on the devices itself. 
For iOS devices - Launch Mobicip app in the device >> go to toolbar >> touch the Gear icon for Settings >> select current user profile >> enter your email and password for authorization >> select the appropriate user profile in the following page >> Done. 
 
For Android devices - Launch the Mobicip app, go to Menu > More > Settings > Mobicip > User Settings. Here you can choose the appropriate user profile for the device.
 
Follow the steps in this tutorial to get setup.
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Quentin Aug 13, 2016

How do I move a Chromebook

I need to move a chromebook from one child's profile to another.  I was givne instructions that involved chagning the extensions options on the device, but when I setup the chromebook it had me make the extensions hidden so they couldn't be changed.  How do I get around this so that I can move the devices to the correct profile?

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Mobicip Support's picture

Mobicip Support Aug 24, 2016

Re: How do I move a Chromebook

Hello Quentin
Please note that the device - child user mapping has to be done at your end on the device itself. Please go to the browser's menu > More tools > Extension > Click 'Options' under Mobicip extension > you will see the login page to change the profile.
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Kirsten Jan 8, 2017

moving devices to other profiles

My sons have chromebooks.  When I follow the directions to open the tools and entension options and log into mobicip, it won't let me select my son's profile.  I am not sure what to do.

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Mobicip Support's picture

Mobicip Support Jan 9, 2017

Re: moving devices to other profiles

Hello Kirsten
Please click on the Mobicip extension icon and you should see 'Change Filter Profile' option there.
 
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colin Jan 28, 2017

How do I move a Macbook?  

How do I move a Macbook?

 

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Mobicip Support's picture

Mobicip Support Feb 2, 2017

Re: How do I move a Macbook?

Hello Colin 
Please double click on Mobicip icon on your Mac > login with your account info > choose the specific user you wish to move > select the profile you wish to assign the device/user to > click on Save.
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