Hope I didn't get scammed

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Won't setup properly.	109.15 KB

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I can't even setup my kids devices and I find it extremely sketchy that I can't just click on a "unsubscribe" button in my account settings. Doesn't make a new client feel confident in the services.

Gita Jun 16, 2020

Re: Hope I didn't get scammed

We are sorry for the trouble. We suspect that Google Family link restriction is enabled on your Android device and that is causing the issue. We suggest you to disable the same in your device Settings, delete and reinstall Mobicip app and check if you are able to set up the device successfully then.

This might also happen if there in another VPN service already enabled on the Android device.
Please try the following steps:

From your apps list > select Settings.
Select Connections.
Scroll down to More Connection Settings.
Select VPN.
Tap on the blue settings cog next to the VPN name.
Select Delete VPN profile.

Then try clicking on the 'Retry' button and is should work fine. If the issue still persists, let us know your device make/mode, OS version running on it and we will investigate further.

Reg cancellation - we are sorry for leaving an impression that we are being sneaky about Premium/account cancellation. We take great pride in providing the service we offer, and we take customer feedback seriously. Your feedback has been reviewed at the highest levels within Mobicip and will be acted upon.

Please note that we do provide directions on the pricing page on how to cancel the Mobicip subscription.
http://www.mobicip.com/pricing
The FAQ below the pricing table shows a link that a customer could use to submit a cancellation request. We receive tens of cancellation requests on a daily basis and respond to them in a prompt and efficient manner. Having said that, we will work on making this more easier from within the account and app.

Thank you for your feedback, for helping us improve our process and evolve as a company going forward.