Help by phone?

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Technical Support

Is there an 800 number I can call to actually speak to someone in person? I've followed set up directions and can still search what I want on my sons phone which is what i was trying to fix. Paid premium fees and can't find a number to call for help?

Mobicip Support Jun 23, 2016

Re: Help by phone?

Please note that we offer phone support only via pre-scheduled calls with our support specialists. We do not offer live technical support over the phone at this time. We are a small tech company and our focus is on building great products, and technical support is offered via email and over the phone only when required. Having said that, we take customer issues very seriously and do our best to help you get over any problems.

If you can please let us know the list of websites that were incorrectly allowed by Mobicip, we will investigate further asap. Please make sure that you are accessing internet through Mobicip browser (if it's a mobile device) and not through any other native browser available in the device.

We understand your concern, but are also constrained by who we are as a company. In our defense, even companies like Skype and Google did not offer live phone support for the longest time.

Judy Sherley Aug 16, 2016

phone consult

i want a phone consult. please offer me a time as you say that you

offer phone consults by appt.

thank you,

Judy

Mobicip Support Aug 18, 2016

Re: phone consult

Hello Judy

Please let us know your phone number and one of our technical support experts will get in touch with you asap. Send an email to our Email Support with your contact info and we will make sure that you are contacted asap.

Tracy Jordan Nov 19, 2019

This is about one of our

This is about one of our phones that we can't get Mobicip to work on! Our so. Really wants it to work and is about to move to college. Please call me. We hv 4 other devices on Mobicip and have for years. So we know the things to try they aren't working. We need to speak to someone. Thank you. 817-228-6255

Mobicip Support Nov 26, 2019

Re: This is about one of our

Hello Tracy

We have created a separate ticket for you and one of our tech support experts will get in touch with you asap. We appreciate your co-operation and patience.

Anne Quinn Aug 18, 2016

getting Mocibip to block on a new tracfone smartphone Android

OK-just bought an Android smartphone using Tracfone service.

Made a Google ply account, downloaded the app.

I aready have a Mocibip account-and login is no problem.

I have the newdevice showing, setup restriction level as strict33 and I think we are all going..but google can open every awful webpage imginable. I am filtering nothing.

Any suggestions?

Thank you

Mobicip Support Aug 24, 2016

Re: getting Mocibip to block on a new tracfone smartphone Androi

Hello Anne

Please note that Mobicip's filter works only on the Mobicip Safe Browser and not on any other apps available on the device including the default browser. So, please try accessing internet through Mobicip app and check if inappropriate content is blocked.

If setup correctly, the default browser should be disabled and Mobicip should be the only browser available on the device. You can ensure this by following the steps outlined in the section 'General Parental Control Restrictions Setup' in this tutorial.

Monica Nov 20, 2016

phone support

I would like to schedule a phone support call asap. I have watched videos, paid my fee etc but I still have unanswered questions that your help site does not answer. I can be reached at 951-427-9408.

Monica

Mobicip Support Nov 20, 2016

Re: phone support

Hello Monica

It appears that you have already contacted our Email Support and have a scheduled call appointment. One of our support experts will get in touch with you asap and will make sure that all your queries and concerns are addressed.

Russell Walker Jan 6, 2020

Need Technical Support Phone Call

It really would have been helpful to have a contact phone number. I already have a service ticket open with you. You wanted to schedule a time to call, and I need to do it this morning ASAP. Please see my emails and call me ASAP.

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