Forums:
Some websites may be unnecessarily blocked, dependent upon how much you trust your children and personal/cultural differences. Is there a way whereby settings can be individualised, or requests made to unblock them? For example, my son (early teens) likes to access the Lego websites. I cannot see anything here that would be considered offensive.
Mobicip Support Feb 15, 2012
Re: forum
We are sorry for the trouble you are having. Our dev team may need your registered email id for further investigation. If you can please let us know your Mobicip-registered email id and the website you are trying to white-list, we will guide you further accordingly. You can either respond here or send us an email to Mobicip Support.
Mobicip Support
Guest Mar 24, 2011
google images
My son likes to look at images on Google, such as pictures of animals and maps. Is there any way to unblock Google images? I can't seem to find anything on this subject!
Thank you!
mobicipp Apr 8, 2011
Re: google images
We are sorry for the trouble you are having. Google images are blocked by default at the elementary level. Our filtering policy team decided to block Google images for this level based on a significant number of requests from parents. Just to allow Google images, we do not recommend purchasing the Mobicip.com Premium subscription. We suggest that you change the filtering level to 'Middle school' for your son's device and your son can safely search for Google images on animals and maps. Even when his filtering level is set at middle school, please be assured that your son is safely browsing the internet and will not have access to inappropriate content as Mobicip filter will filter inappropriate content at all three filtering levels.
Mobicip Support
Guest Dec 22, 2009
Miniclip
My daughter likes to play games on Miniclip, but she cannot access it. The reason comes up as "Ads". Is there any way to byspass this block? I have no problem allowing her to access this site. Susan
Suren Dec 22, 2009
Yes, add the website to allowed websites
No problem. As a Premium user, you can always add the website to your list of allowed websites. Simply login at www.mobicip.com, select Settings > Websites > Allow. Add the domain name (like google.com) to the list. Allow 10-15 mins for the change to be propagated to all our servers.
You should be all set.
Mobicip Support
Guest Mar 2, 2010
Inconsistent access
I'm a premium user, I've allowed gmail.com and starwars.com but sometimes it allows access and other times it doesn't. Why the inconsistency?
Suren Mar 2, 2010
Re: Inconsistent access
We are sorry for the trouble you are having.
There is a temporary glitch in the system that is causing some Premium users to be treated as non-Premium occasionally. This may cause some customized settings to not be applied consistently.
Please note that this happens to a handful of users, so if you contact supportATmobicip.com with your registered email address, we can determine if your account belongs to this group.
In any case, we expect the issue to be resolved soon, hopefully within a day or so. We will also update this thread as soon as the issue is resolved.
Mobicip Support
Guest Apr 30, 2011
very frustrated
Okay so even after browsing these forums and switching my 8yr olds setting to high school, he still cant play miniclip games. This seems ridiculous to me and then to continuly hear you just simply say "just upgrade to perimum" to answer pretty much any fintering question seems like one hell of a sales ploy. I would like some real feedback for users like me who have you product on two of my childrens ipod touches and hate the over filtering. My son has more freedom on the computers at his elementry school than he does with the highschool setting on your product. Thank you.
mobicipp May 1, 2011
Re: very frustrated
We are sorry for the trouble you are having. We tried miniclip.com on Mobicip and the website worked exactly like the way it worked on Safari. Please note that Adobe Flash is not supported on any of Apple's mobile devices. So, once you open up a specific Games' webpage, Adobe Flash plugin is required to play the game. Unfortunately, it is not available either on Mobicip or on Safari, the default web browser due to Apple's restrictions and for that matter on any other browser available for the device. This is a drawback on Apple's devices as many games websites require Adobe Flash and so, they do not work on the mobile devices.
Please let us know if there is any particular game on miniclip.com that works on Safari, but doesn't work on Mobicip and we will investigate the issue further asap. During our extensive testing, we did not come across such a scenario.
Also, if there is just one website that you would like to allow your child to use and it is blocked by Mobicip, we strongly recommend that you don't buy Mobicip's Premium subscription. Mobicip's premium subscription offers a lot more features like setting time limits for your child's Mobicip usage, monitoring internet activity on your child's device and receiving weekly email reports of internet activity in addition to allowing/blocking specific websites/website categories. We apologize if this was not clear to you.
Please let us know if we can be of further assistance by sending an email to Mobicip Support and we will be happy to help.
Mobicip Support
Guest Jan 4, 2012
One of my son's iPod touches
One of my son's iPod touches - I had set to "Elementary" level and he told me that shop.lego.com was blocked (he likes to keep abreast of all the latest lego offerings). I added it to the white list and it was still being blocked.
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