Mobicip | Difficult Cancellation Process

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Technical Support

Is it correct that the only way to cancel my account and prevent auto-renewal in 7 days is to send a broadly subjected message to technical support?

It seems that a more direct communication or user-initiated option would be more appropriate?

Mobicip Support Jun 15, 2017

Re: Difficult Cancellation Process

Yes, to cancel your subscription, all you need to do is send us an email. We are sorry if you feel this as a difficult process. We understand your concern. We take great pride in providing the service we offer, and we take customer feedback seriously. Your feedback has been reviewed at the highest levels within Mobicip and will be acted upon.

Please note that we do provide directions on the pricing page on how to cancel the Mobicip subscription. The FAQ below the pricing table shows a link that a customer could use to submit a cancellation request. We receive tens of cancellation requests on a daily basis and respond to them in a prompt and efficient manner. Having said that, we will work on making this more seamless by allowing cancellation from within the account and app.

Thank you for your feedback, for helping us improve our process and evolve as a company going forward.

Paula Jul 21, 2017

Cancelling subscription - received NO response - HELP!!!!

Hi there, I have been sending Cancelling request to email support@mobicip.com .. I got the automatic reply from them. According to the email, the response time is less than 24 hours. It has been a week now - I have not gotten any response from them. Please take action ASAP. Thank you for your assistance.

Mobicip Support Jul 31, 2017

Re: Cancelling subscription - received NO response - HELP!!!!

Hello Paula

We sincerely apologize for any inconvenience caused. It's highly unlikely for us not to respond to Premium cancellation more than a week. As mentioned above, we receive tens of cancellation request emails everyday and we respond to those most probably within 24 business hours. Please let us know your Mobicip - registered email id and we will investigate further asap.

Karen Nov 26, 2017

Cancel

I cancelled Mobicip before the free trial was up and I was still charged.

Mobicip Support Nov 28, 2017

Re: Cancel

Hello Karen

When you mentioned that you canceled - did you send an email to our Email Support and got back response? Because that is the only way to cancel your account/trial. Please confirm your Mobicip - registered email id and we will investigate further asap.

Matthew Cart Apr 28, 2018

Cancellation Process is Shady

This cancellation process is rather shady. We just put in our request for cancellation of our free trial for the premium membership, just a few minutes ago. The last time we wrote Mobicip about a problem with their service, they took several days to respond. We are anticipating them doing the same with this, and by the time they respond, we will already have been charged for a year membership, even though we are cancelling a day early. How difficult can it really be to have a selection on their site to cancel?

Mobicip Support May 2, 2018

Re: Cancellation Process is Shady

Hello Matthew

We apologize for any inconvenience caused. Looks like you emailed us on Apr 3 reg this issue. We tried to resolve your issue but then issued refund for the trial renewal on Apr 10, as per your request. But we see that another Premium was purchased on Apr 16 after this and actively being used. Would you like us to cancel this as well? Please confirm and we will act accordingly.